Overview
After adding your Purdue Mobile ID to your wallet and signing into the Transact eAccounts app, you may see a screen indicating that you do not have any accounts or board plans.
This message does not mean there is a problem with your Purdue Mobile ID. Your Mobile ID can still be added to your mobile wallet and used as your official Purdue identification.
Why Don't I See Any Accounts?
Meal plans, Dining Dollars, and other eligible accounts are not always available immediately when you activate your Purdue Mobile ID.
If you have a University Housing contract, your meal plan and Dining Dollars will automatically appear once your housing contract becomes active. No additional action is required on your part.
What Should I Do?
Nothing.
As long as your Purdue Mobile ID has been successfully added to your mobile wallet, your account information will be updated automatically when eligible services become active.
Frequently Asked Questions
Does this mean my Mobile ID is not working?
No. Your Purdue Mobile ID can still be successfully added to your wallet and used even if no accounts or board plans are currently displayed.
Do I need to contact someone to have my meal plan added?
No. Eligible meal plans, Dining Dollars or Residential Membership accounts are added automatically when they become active.
When should I contact support?
If your Purdue Mobile ID cannot be added to your wallet, or if your account information has not appeared after the applicable activation date, contact Purdue ID Card Operations for assistance.