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Summary
If you receive an "Image Not Found" error while setting up your Purdue Mobile ID, Purdue Mobile ID does not have a photo associated with your account. Before you can add your Purdue Mobile ID to your wallet, a valid ID photo must be on file.
Question
Why am I receiving an "Image Not Found" error when adding my Purdue Mobile ID?
You may see a message similar to the following:
This error occurs when Purdue Mobile ID cannot locate a photo associated with your Purdue ID account.
Answer
To use Purdue Mobile ID, you must have an approved ID photo on file.
If you receive an "Image Not Found" error:
- Verify that you have submitted an ID photo.
- Allow time for recently submitted photos to be reviewed and processed.
- If you have not submitted a photo, complete the ID photo submission process.
- If you have already submitted a photo and continue to receive this error, contact Purdue ID Card Operations for assistance.
Once a valid photo is associated with your account, you should be able to add your Purdue Mobile ID to your wallet.
Frequently Asked Questions
Can I add my Purdue Mobile ID without a photo?
No. A valid ID photo must be associated with your Purdue ID account before your Purdue Mobile ID can be added to your mobile wallet.
I recently submitted my photo. Why am I still receiving this error?
Newly submitted photos may require processing and approval before they are available in Purdue Mobile ID. Please allow up to three business days for a response to your photo submission.
Who should I contact if the error continues?
Contact Purdue ID Card Operations if you have already submitted an ID photo and continue to receive the error message.