What is BoilerConnect?

BoilerConnect is a student success system that links staff, faculty, and students in a coordinated support network. This article gives guidance on how to access and use BoilerConnect.

Overview

BoilerConnect (BC) is a student success system that links staff, faculty, and students in a coordinated support network. It allows users to identify students in need of assistance, and provide targeted outreach, support, and referrals, helping students navigate Purdue from matriculation through graduation.

FAQs

 

1. Where can I access BC?

Users can access BC through multiple entry points.

1. The footer on Purdue.edu, under resources, has a link to access the site.

1. Users can open a browser and point it to: purdue.edu/BoilerConnect and click on the BoilerConnect Login.

2. Access Issue

When a user calls to report they cannot connect to BC, there could be multiple reasons why then are unable to connect.

1. No Role: By default, users other than students do not have access to BC. The staff user (user who needs access) needs to request that their department head or their assigned proxy request access by completing the Role Request form, similar to Banner. 
   1. If the role request was previously submitted and the staff user hasn’t received access, they need to check their certifications. The user needs FERPA, GLBA, SSN, Data, and BoilerConnect Documentation certifications completed before access can be provided. Most users won’t have BoilerConnect documentation certificate; ask specifically for it.
2. No right Role: If the user can login but cannot see anything other than the message below:

Submit a ticket to boilerconnect@purdue.edu with subject Role Issues and a BC Admin will provide the correct role for user.

3. If the user has More than One Role and they can’t see their role, ask them to click on the arrow next to the current role.

3. Calendar Sync

1. Refer to this document (https://www.purdue.edu/boilerconnect/documents/how%20to%20sync%20calendar.pdf)on how to sync your calendar.
    

4. Appointment Scheduling Issue

1. Duplicate Appointments

• Outlook Sync may not be working: Click on Calendar Icon on left; Subscription Tab (3^rd one); the last sync is usually found on the page. Confirm if the sync was completed within the last 30 minutes
• If sync not working, follow Sync issue procedure
• If not a sync issue report to BC Admin

2. Cancellation

• If a student cannot cancel an appointment, they need to contact the front desk at their department or email BoilerConnect@purdue.edu
• When an appointment is cancelled by student or front desk, the appointment is not deleted. It shows on the academic advisor's calendar in a grey color but the appointment is cancelled
• If Student cancels an appointment within 24 hours, they are given a NO SHOW
• The Academic Advisor has rights to delete their own appointments

3. Student Not Able to make appointment

• Check the Academic Advisor's availability setting on the Academic Advisor's Home Page. If availability for the day is not listed or is in a pink color, then they have No Availability. Report to BC support with the Academic Advisor's name

• Students with 3 NO SHOWS in the past 30 days cannot make appointments. Go to Student page, click on More-> Appointments; go to the bottom section:

• Last section will be No Shows:

5. Note Deletion

• Contact BC Support to delete a Note.

 

Still need help?  Click the 'Purdue IT Request' button to start a ticket.