How do I update my phone number in SuccessFactors?

Summary

These directions outline how employees can update their phone number within SuccessFactors.

Body

Overview

These directions outline how employees can update their phone number within SuccessFactors. When an employee has a text enabled phone number in SuccessFactors, they will be able to utilize the password reset function of BoilerBot. 

Instructions

  1. Go to https://one.purdue.edu/ and use the shortcut to launch “Employee Launchpad” for “Sap SuccessFactors”

    Employee Launchpad tile from SAP SuccessFactors, featuring a business person silhouette icon and an information button in the bottom right corner.
     
  2. Click on the icon for “My Profile”

    My Profile tile from SAP SuccessFactors, featuring an identification card icon 
     
  1. Click on “Personal Information” and scroll down slightly to “Contact Information”.  Use the pencil icon to edit your “Contact Information”

    SAP SuccessFactors Personal Information page for employee Pete Purdue, titled “Supreme Boilermaker.” The page navigation tabs include Profile, Personal Information (currently active), Job Info, Compensation, Employment Details, Payroll, and Time Off. The Address Information section displays two addresses: a Work address at 2550 Northwestern, West Lafayette, Indiana 47906, United States and a Home address on John R Wooden Dr, West Lafayette, Indiana 47906, United States. Both have edit and history icons available. The Contact Information section shows a business email of pete@purdue.edu with a gold star indicator. There is a red arrow pointing to the Contact Information edit pencil icon to draw attention to it.
     
  2. Under “Phone Information”, add your cell phone number in the ########## format. In the drop-down menu for “Is Primary”, choose “Yes”. You can only have one phone number marked as primary:

    Contact Information form in SAP SuccessFactors. The Email Information section shows fields for Email Type (filled as “Business”), Email Address (filled as purduepete@purdue.edu), and Is Primary (filled as “Yes”), with an Add button below the row. The Phone Information section shows fields for Phone Type (filled as “Cell”), Phone Number (filled as “555-555-5555”), Extension (empty), and Is Primary (filled as “Yes”). There is a delete icon at the end of the row. An Add button appears below the row. There is a red arrow pointing to the Is Primary field to draw attention to it. 

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Details

Details

Article ID: 529
Created
Mon 10/23/23 11:54 AM
Modified
Wed 4/22/26 2:39 PM

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