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The Knowledge Base is the primary source for how-to content vetted by the Purdue IT community.
- The knowledge base is managed by the Purdue IT Service Management Office (ITSMO)
- Knowledge is managed (edited, reviewed, improved and submitted) by the Owner Group.
Expectations by Job Role
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R = Responsible for doing the task
A= Accountable for make sure the task gets done and meets established standards
C=Consulted
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Purdue IT Technicians (no KB access) |
KB Candidates |
Knowledge Contribuotrs (Team Leads) |
Knowledge Publishers |
General Knowledge Activities
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| Help users understand/use public articles |
R |
R |
R |
R/C |
| Use articles in conjunction with incident model |
R
|
R |
R |
R/C |
| Provide feedback on articles |
R |
R |
R |
R/C |
| Suggest new articles |
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R |
R |
R/C |
| Draft new articles |
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R |
R |
R/C |
Creating and Editing Knowledge
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| Create new articles |
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R |
R |
R/C |
| Edit for readability and accuracy |
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R |
R/A |
R/C |
| Review articles to be approved |
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R/A |
R/C |
| Approve articles |
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R/A |
R/C |
| Handle feedback on articles |
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R |
R/C |
| Coordinate knowledge across stakeholders |
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R |
R/C |
Publishing Knowledge
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| Evaluate appropriateness for public audience |
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R/A |
R/C |
| Edit for a public audience |
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R/C |
| Publish articles to internal knowledge base |
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R/A |
R/A |
| Publish articles to the public knowledge base |
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R |
R/A |
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