Summary
Users are unable to access any apps in Software Remote. While the apps are visible, they cannot be opened, likely due to recent changes in access permissions.
Due to an update in Summer 2024, access to Software Remote is now restricted to specific Active Directory groups at Purdue West Lafayette, Indianapolis, and StateWide Technology.
These groups are limited to faculty, staff, and student roles.
Body
If you are unable to access the apps, please contact Purdue IT support by clicking the "Purdue IT Request" button or calling 765-494-4000.
They may be able to add your login to an exceptions list.
Once your login is added to the exceptions list, you should have normal access to the applications on Software Remote.
Test the access by trying to open the apps again.