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Incident and Service Request best practices in TDX (TeamDynamix )
This article is designed to help Purdue IT technicians respond to and record Incident and Service Requests using the TDX platform.
How to mass assign/update tickets in TDX as a technician
This is a guide for technicians on how to update, assign, or comment on multiple tickets at the same time in TDX.
Understanding Service Level Agreements (SLAs) in TeamDynamix (TDX)
Service Level Agreements (SLAs) are critical components in the IT service management framework, providing clear expectations for service delivery time lines.
TDX administration: Best Practices for Managing Ticket Tasks in TDX
This knowledge base article is designed to guide Purdue IT workers on the best practices for using ticket tasks effectively.