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- Knowledge Base
- Professional Services & Consulting
- IT Service Management
Service Level Agreements (SLAs) are critical components in the IT service management framework, providing clear expectations for service delivery time lines.
- Knowledge Base
- Professional Services & Consulting
- IT Service Management
This knowledge base article is designed to guide Purdue IT workers on the best practices for using ticket tasks effectively.
- Knowledge Base
- Professional Services & Consulting
- IT Service Management
This is a guide for technicians on how to update, assign, or comment on multiple tickets at the same time in TDX.
- Knowledge Base
- Professional Services & Consulting
- IT Service Management
This article is designed to help Purdue IT technicians respond to and record Incident and Service Requests using the TDX platform.