Search5 Results

This is a guide for technicians on how to update, assign, or comment on multiple tickets at the same time in TDX.

Instructions for downloading the TDx ITAM KeyAccess client.

This article is designed to help Purdue IT technicians respond to and record Incident and Service Requests using the TDX platform.

Service Level Agreements (SLAs) are critical components in the IT service management framework, providing clear expectations for service delivery time lines.

This knowledge base article is designed to guide Purdue IT workers on the best practices for using ticket tasks effectively.