Knowledgebase Management

Knowledgebase Management is the process of creating, organizing, maintaining, and delivering structured information—such as FAQs, guides, and troubleshooting articles—to help users find answers quickly and efficiently. It supports self-service, improves customer support, and ensures consistent access to accurate information.

 
Go to KB Notify ITSMO that a KB Article has been submitted for approval/publication Request KB Candidate access to the Purdue IT knowledge base Knowledgebase Support request Suggest a Knowledgebase Improvement

Service Offerings (5)

Link to the Knowledgebase
Link to the Knowledgebase
Knowledge Base Article submitted for approval and publication
This form is for Purdue IT users who have access to create articles in the Purdue IT knowledge base, but not approve or publish those articles. Users can use it to notify ITSMO that an article has been submitted for their review.
Knowledge Base KB Contributor Test article submission
Users should submit this form after completing the steps outlined in the article "Internal Purdue IT: Knowledge Base instructions for users seeking KB Contributor/Team Lead access"
Knowledgebase Support
Request assistance with creating, updating, or managing Knowledgebase articles.
Suggest a Knowledgebase Improvement
Request an improvement or expansion the Purdue Service Portal knowledge base.