The Microsoft MFA Exception Request service provides a formal process for users to request an exception to the standard two‑factor authentication requirement enforced through Microsoft MFA. MFA is a critical security control used to protect institutional systems, data, and user accounts; therefore, exceptions are granted only under specific, documented circumstances.
This request form is intended for users who are unable to meet MFA requirements due to legitimate business, technical, or accessibility needs. Common reasons for requesting an exception may include the use of legacy systems or service accounts that do not support MFA, documented accessibility accommodations, temporary travel or location-based limitations, or specialized operational requirements where MFA cannot be reasonably implemented.
All exception requests are reviewed and approved by IT security and/or designated authorities in accordance with institutional security policies. Approved exceptions may be time‑limited, conditional, or subject to compensating security controls. Submission of this form does not guarantee approval.
Service Purpose
To provide a controlled and auditable process for requesting and managing exceptions to Microsoft MFA while maintaining the organization’s overall security posture.
When to Use This Service
- You are unable to use Microsoft MFA due to technical limitations
- You require an accessibility accommodation related to authentication
- A system, application, or service account does not support MFA
- A temporary business or operational need prevents MFA usage
Scope of Service
- Applies only to Microsoft MFA–protected services
- Exceptions are reviewed on a case‑by‑case basis
- Approved exceptions may be temporary and periodically revalidated
Important Notes
- MFA exceptions increase security risk and are approved only when necessary
- Additional safeguards may be required as a condition of approval