Purdue IT Customer Survey

Purdue IT values our customer's feedback. Please complete the following survey.

1. Overall, how satisfied are you with the support you received?

Overall, how satisfied are you with the support you received? 1. Very Dissatisfied 2. Dissatisfied 3. Neutral 4. Satisfied 5. Very Satisfied

2. How satisfied are you with the timeliness of the resolution?

How satisfied are you with the timeliness of the resolution? 1. Very Dissatisfied 2. Dissatisfied 3. Neutral 4. Satisfied 5. Very Satisfied

3. Was your issue fully resolved to your satisfaction?

Was your issue fully resolved to your satisfaction?

Partially

Yes

4. How would you rate the professionalism and communication of Purdue IT staff?

How would you rate the professionalism and communication of Purdue IT staff? 1. Very Poor 2. Poor 3. Neutral 4. Good 5. Excellent

5. How knowledgeable was Purdue IT staff in addressing your issue?

How knowledgeable was Purdue IT staff in addressing your issue? 1. Not Knowledgeable at All 2. Not Very Knowledgeable 3. Neutral 4. Knowledgeable 5. Very Knowledgeable

6. How easy was it to get your issue resolved?

How easy was it to get your issue resolved? 1. Very difficult 2. Difficult 3. Neutral 4. Easy 5. Very Easy

7. How likely are you to recommend Purdue IT services? (0 = Not Likely, 10 = Extremely Likely)

8. Do you have any additional feedback or suggestions to improve our service?