Purdue IT Customer Survey

Thank you for contacting Purdue IT. Please share your feedback about the support you received for this request.

1. Overall, how satisfied are you with the support you received for this issue?

Overall, how satisfied are you with the support you received for this issue? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

2. How satisfied are you with the timeliness of the resolution for this ticket?

How satisfied are you with the timeliness of the resolution for this ticket? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

3. Was this issue fully resolved to your satisfaction?

Was this issue fully resolved to your satisfaction?

Yes

Partially

4. How would you rate the professionalism and communication of the technician who assisted you?

How would you rate the professionalism and communication of the technician who assisted you? Excellent Good Neutral Poor Very Poor

5. How knowledgeable was the technician in addressing this issue?

How knowledgeable was the technician in addressing this issue? Very Knowledgeable Knowledgeable Neutral Not Very Knowledgeable Not Knowledgeable at All

6. How easy was it to get this issue resolved?

How easy was it to get this issue resolved? Very Easy Easy Neutral Difficult Very difficult

7. Do you have any additional feedback or suggestions about your experience with this ticket?