Purdue IT Customer Survey

Purdue IT values our customer's feedback. Please complete the following survey.

1. Overall, how satisfied are you with the support you received?

Overall, how satisfied are you with the support you received? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

2. How satisfied are you with the timeliness of the resolution?

How satisfied are you with the timeliness of the resolution? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

3. Was your issue fully resolved to your satisfaction?

Was your issue fully resolved to your satisfaction?

Yes

Partially

4. How would you rate the professionalism and communication of Purdue IT staff?

How would you rate the professionalism and communication of Purdue IT staff? Excellent Good Neutral Poor Very Poor

5. How knowledgeable was Purdue IT staff in addressing your issue?

How knowledgeable was Purdue IT staff in addressing your issue? Very Knowledgeable Knowledgeable Neutral Not Very Knowledgeable Not Knowledgeable at All

6. How easy was it to get your issue resolved?

How easy was it to get your issue resolved? Very Easy Easy Neutral Difficult Very difficult

7. How likely are you to recommend Purdue IT services? (0 = Not Likely, 10 = Extremely Likely)

8. Do you have any additional feedback or suggestions to improve our service?