Overview
The InCommon CERTInext Support Portal CERTInext support for InCommon members | Sign In uses a separate account from the CERTInext platform, and is separate from the global CERTInext support portal (which is accessed at CERTInext | Home) . Users must create a InCommon CERTInext Support Portal account and set a unique password before they can view or manage support tickets.
Video:
Instructions
Create a CERTInext Support Portal Account
- Navigate to CERTInext support for InCommon members | Sign Up.
- Enter the following information:
- Full Name
- Email Address
- CAPTCHA text displayed in the image
- Select Sign Up.
- When prompted, create a password for your CERTInext Support Portal account.
- Review the displayed password requirements before setting your password.
- Important: This password is separate from your CERTInext account password and does not synchronize with your CERTInext login credentials.
Access Your Support Tickets
After completing the account setup process and signing in to the Support Portal:
- Navigate to My Tickets.
- View and respond to any support requests associated with your email address. Press Add ticket to add a ticket.
Additional Information
- The CERTInext Support Portal and CERTInext platform use different authentication systems.
- Password changes made in CERTInext do not affect your Support Portal password, and vice versa.
- If you are unable to sign in to the Support Portal, verify that you are using your Support Portal password rather than your CERTInext account password.
Still need help? Click the 'Purdue IT Request' button to start a ticket.