Why am I seeing this error?
You may see a message similar to:
This error occurs when there is a mismatch between your account information in Purdue's systems and the Transact Mobile ID platform. While your Purdue username and password are correct, the Mobile ID system is unable to retrieve your account information.
What should I do?
- Verify that you are signing in with your Purdue career account and completing your two-factor authentication.
- Take a screenshot of the error message.
- Submit a support request to Purdue ID Card Operations and include:
- Your full name
- Purdue email address
- Purdue University ID (PUID)
- A screenshot of the error
Purdue ID Card Operations will review your account information and correct any registration issues preventing Mobile ID setup.
Frequently Asked Questions
Is my Purdue username or password incorrect?
No. This error indicates that your login credentials were accepted successfully. The issue is related to your account registration within the Mobile ID system.
Will reinstalling the eAccounts app fix the problem?
No. Reinstalling the app typically will not resolve this error because the issue is related to account registration data within the Transact system.
Can I continue setting up my Mobile ID?
Not until the registration issue has been corrected. Once Purdue ID Card Operations updates your account information, you can sign back into the eAccounts app and complete the setup process.
Is this the same as the "No Accounts Available" message?
No. The "No Accounts Available" message is often normal and may indicate that meal plans or Dining Dollars are not yet active. The "Sorry, Something Went Wrong" message indicates a problem with your account registration in the Mobile ID system.
Who should I contact for assistance?
Contact the Office of the Bursar at 765-494-7570 during normal business hours for assistance in troubleshooting your Mobile ID credential.