Why Am I Receiving an "Image Not Found" Error when trying to add My Purdue Mobile ID?

Summary

If you receive an "Image Not Found" error while setting up your Purdue Mobile ID, Purdue Mobile ID does not have a photo associated with your account. Before you can add your Purdue Mobile ID to your wallet, a valid ID photo must be on file.

Question

Why am I receiving an "Image Not Found" error when adding my Purdue Mobile ID?

You may see a message similar to the following:

Screenshot of the Purdue Mobile ID app displaying an "Image Not Found" error stating that no image is associated with the campus ID.

This error occurs when Purdue Mobile ID cannot locate a photo associated with your Purdue ID account.

Answer

To use Purdue Mobile ID, you must have an approved ID photo on file.

If you receive an "Image Not Found" error:

  1. Verify that you have submitted an ID photo.
  2. Allow time for recently submitted photos to be reviewed and processed.
  3. If you have not submitted a photo, complete the ID photo submission process.
  4. If you have already submitted a photo and continue to receive this error, contact Purdue ID Card Operations for assistance.

Once a valid photo is associated with your account, you should be able to add your Purdue Mobile ID to your wallet.

Frequently Asked Questions

Can I add my Purdue Mobile ID without a photo?

No. A valid ID photo must be associated with your Purdue ID account before your Purdue Mobile ID can be added to your mobile wallet.

I recently submitted my photo. Why am I still receiving this error?

Newly submitted photos may require processing and approval before they are available in Purdue Mobile ID. Please allow up to three business days for a response to your photo submission. 

Who should I contact if the error continues?

Contact Purdue ID Card Operations if you have already submitted an ID photo and continue to receive the error message.

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