Overview
To set up 2FA in Brightspace for your support account, your account must have been added to the authorized account list by a system admin.
Instructions
- Log into Brightspace using the local login.
- Click on your name in the navigation bar and choose Account Settings from the dropdown menu:
- Click on Enable Two Factor Authentication.
- Though the pop up indicates that you may use the Google Authenticator App, you may use Google Authenticator, Microsoft Authenticator or Duo Mobile.
- Simply open the app you wish to use, add a new profile and scan the QR code displayed and follow the in-app instructions to generate a code with which to pair your authenticator and Brightspace.
Using Duo Mobile for Admin 2FA
- Click the plus sign to add a new profile to the Duo Mobile app.
- Choose QR code from the list of options.
- Enter a profile name for your account. It does not have to be your username. We recommend choosing a name that will help differentiate it from your career account and also differentiate TEST and PROD from each other if you have access to both environments.
- After you save your new account profile in Duo, you will see it added to your app.
- Note: the code that is displayed under this account in the app. This is what you will enter to first pair your account and to log in once 2FA is activated.
- Note: you will not receive a pop up when an attempt is being made to log into your account. You will have to go to the app and grab the code from your profile to log in.
- Click the Enable Authenticator button to complete the process.
Logging in with 2FA
- Now when you log in using the local login (non-credit) area of Brightspace, you will be prompted to enter your passcode from your authenticator app after submitting your username and password.
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