Overview
Finding specific tickets within TeamDynamix can be challenging at first, but with a couple of hints, it becomes much easier.
Instructions
You will be able to search for any ticket that resides in the same ticketing application that you have permissions to read. The easiest ways to find tickets is to use your desktop, use the ticket number, or a URL for the ticket, but there are other ways to find tickets if you do not have any of these.
Use these instructions to search for tickets in your ticketing application.
- To find tickets that are not on your dashboard, you must start by going to the ticketing application.
- Use the filter button to provide as much information about the ticket or tickets you are searching for to find your specific ticket(s). If you are searching for a large number of tickets, be sure to increase the Max Return amount within the filter.
- By default, TDX looks for open tickets. If you are searching for resolved or closed tickets, be sure to reset the Status field.
- Click the Apply button to see the results of your filter and find your ticket.
For a full video on how to search and filter tickets, please visit the TDX Learn site: https://learn.teamdynamix.com/TDClient/129/ITPortal/KB/ArticleDet?ID=617
Still need help? Click the 'Purdue IT Request' button to start a ticket.