Professional Services & Consulting

Articles pertaining to IT services and consulting.

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IT Service Management

The IT Service Management Office, a part of Purdue IT's End User Experience area, helps Purdue University meet its strategic goals through aligning IT with business needs, based on the ITIL® framework. We focus on defining and implementing standard processes for IT services, with an emphasis on continual improvement for IT providers, faculty, staff, and students.

Articles (17)

[Windows] How do I map an external drive onto my BoilerAD computer?

Instructions for mapping an external drive onto a BoilerAd computer.

How do I find the UNC path for my mapped drive?

UNC stands for 'Unified Naming Convention' and is a filename format used to specify the location of files, folders and resources on a network.

How do I install MATLAB downloaded from Community Hub?

The Community Hub MATLAB download is a compressed zip file meant for Purdue IT groups to use to deploy MATLAB to their University-owned computers.   For self-managed University or personally-owned machines please use Purdue's Mathworks portal at https://www.mathworks.com/academia/tah-portal/p...  Installation support is also available on the portal.

How do I request Adobe Creative Cloud for my university or personal computer?

​​​​​​​Adobe Creative Cloud is not available to purchase for personally owned computers.  However, as part of our Term License Agreement with Adobe, customers are eligible to install on personally owned computers after working with their local IT to procure the software for their University-owned computer.

How do I update JMP to the New Term's License?

This article provides step-by-step instructions for updating JMP  licenses.

How to I obtain a license for Purdue Brand Fonts?

Purdue Marketing has purchased a set of licenses for the Purdue Brand Fonts to be given to staff working on materials for marketing Purdue.

How to Report Issues with Library Databases and Online Journals

Article provides guidance for reporting issues accessing or using one of Purdue Libraries 800 library databases.

Is consulting available for SAS/SPSS?

The Department of Statistics provides statistical software and design consulting services for the University community.

Known Error: Tickets not viewable in the TeamDynamix Portal

Tickets not viewable in the TeamDynamix Portal.

What do I do if my SPSS license has expired?

This article provides information for re-installing SPSS software.

What is PlanView Pro (previously Innotas) and how do I get help with it?

PlanView Pro is a project portfolio management and application portfolio management software system used within Purdue IT.

What is Purdue IT Shopping?

Qualified Purdue faculty, staff, students and, in some cases, alumni have access to Purdue-negotiated pricing on computer hardware, software, and mobility service plans through the Purdue IT Shopping program.

What should I know as a new employee in a ESS-supported area?

This article describes what a person should know as a new employee in a ESS-supported area.

What support is available for Camtasia through Purdue IT Software Distribution?

Camtasia for Windows and Mac for video creation and editing software lets you record your screen or import your own footage and then create a polished finished video using the drag-and-drop editor and built-in effects such as professional-quality titles; animated text, images or icons; music; transitions; and more.

Where can I buy hardware or software on campus?

Qualified Purdue faculty, staff, students and, in some cases, alumni have access to Purdue-negotiated pricing on computer hardware, software, and mobility service plans through the Purdue IT Shopping program.