Articles pertaining to IT services and consulting.
In TDX, assignment groups will be more closely aligned with organizational structure.
Instructions for viewing the status of your service requests or other reported issues to Purdue IT.
UNC stands for 'Unified Naming Convention' and is a filename format used to specify the location of files, folders and resources on a network.
The Community Hub MATLAB download is a compressed zip file meant for Purdue IT groups to use to deploy MATLAB to their University-owned computers. For self-managed University or personally-owned machines please use Purdue's Mathworks portal at
https://www.mathworks.com/academia/tah-portal/p... Installation support is also available on the portal.
This article provides step by step instructions for linking different tickets together in the TeamDynamix TDNext interface.
Instructions for mapping an external drive onto a BoilerAd computer.
Large, unscheduled IT interruptions are displayed on the Purdue IT homepage, it.purdue.edu. Please check there to see if we already have an unplanned IT interruption.
If you feel that you are experiencing an unscheduled interruption of service, please contact the Purdue IT Service Desk by phone at (765) 494-4000. If you are calling after normal business hours, you may press "0" at the prompt and your call will be routed to the Operations Center.
Adobe Creative Cloud is not available to purchase for personally owned computers. However, as part of our Term License Agreement with Adobe, customers are eligible to install on personally owned computers after working with their local IT to procure the software for their University-owned computer.
This article provides step-by-step instructions for updating JMP licenses.
This article is designed to help Purdue IT to understand how to manage the Change processes in TDX and provides video to help users navigate the new workflow.
Purdue Marketing has purchased a set of licenses for the Purdue Brand Fonts to be given to staff working on materials for marketing Purdue.
This is a guide for technicians on how to update, assign, or comment on multiple tickets at the same time in TDX.
Article provides guidance for reporting issues accessing or using one of Purdue Libraries 800 library databases.
Tickets that must be migrated to TeamDynamix manually will need to be recreated in TeamDynamix and then updated in FootPrints to notify the customer and resolve the ticket without sending a resolution notification.
The following is a guide for technicians updating tickets in TDX.
The Purdue IT Service Portal allows users to view tickets they have submitted, or been included on, inside the Team Dynamix portal.
This article is designed to help Purdue IT technicians respond to and record Incident and Service Requests using the TDX platform.
The Department of Statistics provides statistical software and design consulting services for the University community.
This knowledge base article is designed to guide Purdue IT workers on the best practices for using ticket tasks effectively.
Purdue IT sends out customer service surveys to gather feedback from our clients and improve our services.
The TeamDynamix email service allows files to be attached to work items via the email service.
There are lots of groups defined in TeamDynamix (TDX). Knowing what technicians are in which group; who the manager is; and what type of work they do can prove valuable when routing, escalating, or coordinating with the right resources. This articles describes how a typical technician can use the TDX "People" app to view group details and members.
Service Level Agreements (SLAs) are critical components in the IT service management framework, providing clear expectations for service delivery time lines.
A guide for best practices for providing customer-focused ticket management in the TDX portal.
This article provides information for re-installing SPSS software.
The objective of Change Enablement is to enable calculated and deliberate changes that have clear and transparent risk, impact, benefit and communication .
The Ivy.ai chat bot can be found in the righthand corner on Purdue IT supported web pages.
PlanView Pro is a project portfolio management and application portfolio management software system used within Purdue IT.
Qualified Purdue faculty, staff, students and, in some cases, alumni have access to Purdue-negotiated pricing on computer hardware, software, and mobility service plans through the Purdue IT Shopping program.
This article describes what a person should know as a new employee in a ESS-supported area.
Camtasia for Windows and Mac for video creation and editing software lets you record your screen or import your own footage and then create a polished finished video using the drag-and-drop editor and built-in effects such as professional-quality titles; animated text, images or icons; music; transitions; and more.
Qualified Purdue faculty, staff, students and, in some cases, alumni have access to Purdue-negotiated pricing on computer hardware, software, and mobility service plans through the Purdue IT Shopping program.