What is Qumulo?

Overview

At Purdue, Qumulo will host home directories, department shares, and IT lab profiles.  It is replacing the current Isilon system and other file services.  It’s on-premise, software-defined file data platform that manages unstructured data across on-prem, edge, and cloud. Qumulo supports NFS, SMB, FTP, and S3, offering real-time analytics, and scales for high-performance workloads like media, life sciences, and HPC. 

Frequently Asked Questions 

How do I request a department share on Qumulo? 

• Reference KB  

Who can utilize Qumulo 

• Qumulo, Purdue’s new central network storage system, is available to all Purdue students, faculty, and staff.  Reach out to your IT staff for any specific questions.     

What changes will I see after changing from the Isilon to Qumulo? 

• For most users, the transition from Isilon to Qumulo will be seamless and happen behind the scenes. However, depending on how your desktop systems are managed, you may need to remap or update your network drives because server names have changed. 
  
  If you encounter any issues reconnecting or mapping drives, please contact the Purdue IT Service Desk for assistance.  

What should I do if I have mapped a drive manually?   

• You will need to disconnect and un-map your drive and then re-map the drive.  If you need assistance in performing that, please contact the Purdue IT service desk 

How will the server path change? 

• Users will need to use the updated server path to access their network drives. 

What is UNC?  

• it is Drive Mapped to Share 

Will my drive letter change? 

• In most cases, your drive letter will remain unchanged. However, if you've manually mapped drives that aren't configured through policy, you'll need to remap them manually. Some departments are streamlining drive mappings, so if you receive communication from your IT department regarding changes, please follow their instructions. 

Will I need to remap drives if they are missing after the migration? 

• Yes, if your drives are missing after migration, you will need to remap them.   Please contact your local Purdue IT support for assistance. Drives that are not mapped.  UNC path can’t be found.   

If I have a problem, who do I contact, and what information will I need to provide? 

• Please submit a ticket by clicking the Purdue IT Request button on this page 
•   The Purdue IT Service Desk is available by email 24 hours a day, 7 days a week. 
  •  By Phone:  765-494-4000 (44000 when dialing from a campus phone) 
  • By Email:  it@purdue.edu 

  Should I document what my existing mapped drives are connected to before the migration? 

• Yes, it's strongly recommended to document your current mapped drives before the migration, as doing so will simplify support and troubleshooting afterward.   How do I do that?  

Will there be downtime?  

• Yes, during the final stage of the migration, there will be a short period when files are locked and unavailable. This downtime will be communicated in advance. Most data will be prepared ahead of time.  If you experience any issues, please contact the Purdue IT service desk. 

Time line/schedule 

• Time line: Starting in October 15, 2025 - August 1st, 2026 

What happens to my files on the Isilon? 

• All of your existing Isilon data will be migrated to Qumulo by Purdue IT. You do not need to move anything yourself—Purdue IT will handle the entire migration process. 

How do I recover old files from the Isilon, after my data has been moved to Qumulo? 

•   Files will remain on Isilon for up to one year past the migration date, however they are locked.  Please contact the Purdue IT service desk and open a ticket with the storage team.   

I am missing files, what should I do? 

• Please open a ticket, and we’ll work with you to resolve that issue.  

Still need help?  Click the 'Purdue IT Request' button to start a ticket.