Overview
This article describes what a person should know as a new employee in a CSS-supported area.
Instructions
Your department has three principal resources for interacting with Purdue IT:
- Within your department there is a Technical Coordinator (TC) aka Department Computing Liaison (DCL). This person is the “Approved Person” who is authorized to make or approve requests made to IT on behalf of your department that require escalated approval. Your manager/director can inform you who your TC/DCL is.
- Your area also has an assigned Service Delivery Manager (SDM). Your SDM is a Purdue IT liaison assigned to assist your TC/DCL and department managers/directors, primarily during IT-related projects. Your SDM can help expedite service requests or incident tickets and is also there to help the TC/DCL understand the IT needs of your department.
- Finally, the Purdue IT Service Desk (Call Center) is the point of contact between your area’s TC/DCL and Purdue IT. The Service Desk is a 24-hour helpdesk that forms the backbone of IT support for all areas at Purdue University. The Service Desk converts telephone calls and emails into support tickets that are then processed or escalated to other support teams as needed. The Service Desk is the first level of support and depending on your needs your ticket may be escalated.
How to find technical assistance:
- Know who your TC/DCL is and how to reach this person when seeking technical assistance.
- Purdue Service Portal
The Knowledge base has a plethora of searchable information related to technical related needs. You can also use it to create an IT Service Request Ticket. The link is available HERE.
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- The Service Desk Call Center Contact information is:
- Phone – (Break/Fix or Incident Reporting) 765-49-44000
- Email – (Service Requests or Questions) IT@Purdue.edu
- Purdue IT Service Desk: Website
Still need help? Click the 'Purdue IT Request' button to start a ticket.