Overview
A PIC (Purdue Information Connection) is the physical phone and data jack wall connections to the Purdue Network on the West Lafayette campus.
Details
If you have questions about a data connection, please contact your local technical support area first (e.g., CSDS, ECN, Ag IT, etc...).
Your room does not have a PIC, and you need the ability to have a phone AND a computer:
- For a standard PIC, which consists of (2) telephone jacks and (2) data jacks, contact your Business Office and have them submit a request to the Work Control Center, Physical Facilities. Enter the request though the OnePurdue Plant Maintance.
You have a PIC but you need some additional phone or data jacks at that location:
- For additional cables to an existing PIC, contact your Business Office and have them enter the request though the OnePurdue Plant Maintance.
You have a room that has no PIC and you need the ability to have a phone OR a computer:
- For a phone only PIC, which has (1) phone jack or a data only PIC which has (2) jacks, contact your Business Office and have them submit the request though the OnePurdue Plant Maintenance.
NOTE: Activation of phones will require a request to be submitted to Telephone Department. Activation of data jacks will require a request by your Network Administrator/Manager to the Purdue Data Network.
How can I tell if a PIC is turned on?
To see the current state of a PIC, go to the Risque PIC Connection Report page. It will return the current speed and subnet as well as account number that is being billed for the PIC.
To request a change to a PIC, please go to the Risque Ticket creation page.
To gain access to the site, please go to Risque and click on the 'Request Additional Permissions' link.
How do I make a speed, network, or subnet change to a PIC?
To request a change to a PIC, please go to the Risque Ticket creation page.
To gain access to the site, please go to Risque and click on the 'Request Additional Permissions' link.
How do I check the status of PIC requests?
To check the status of a PIC request, please go to Risque. You will be able to see all your current open tickets as well as any updates for those tickets. You can also see all the closed tickets you have requested in the past.
The NOC still exists but only as a single point of communication between the Networks team and customers who have issues. The NOC can be reached by email at noc@purdue.edu or by phone at (765) 496-6200. The individual will forward to an appropriate engineer in our group.
How do student organizations request PIC activation/deactivation?
If a student organization wishes to activate or deactivate a PIC in their office, they need to contact the Business Office for Student Organizations (BOSO). BOSO can be reached at (765) 494-6724.
Still need help? Click the 'Purdue IT Request' button to start a ticket.