Issue: Users may encounter an error page after entering login information and approving the request on the authenticator when trying to access Outlook. This error persists across several devices.
Root Cause: The error `Microsoft.Exchange.Clients.Owa2.Server.Core.OwaUserHasNoMailboxAndNoLicenseAssignedException` indicates that the user's account does not have an associated mailbox or a valid license.
Resolution Steps:
1. Navigate to purdue.edu/apps/account and sign in with your Career Account credentials.
2. Locate and click on Office 365 Status in the Your Account Tools section.
3. Activate your Office 365 account by entering your Career Account password.
4. Return to the account page, select Change Mailbox, and choose the Purdue Office 365 email option.
Additional Support: If the issue persists or further assistance is needed, contact the Purdue IT Service Desk at 765-494-4000 or click the Purdue IT Request button.
Still need help? Click the 'Purdue IT Request' button to start a ticket.