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Below are some common troubleshooting tips when dealing with issues in AppsAnywhere. The error messages and the application in which you are getting the error message can help in figuring out what the issue is.
Reboot
Doing a reboot of the computer will solve a majority of the issues.
Check that the browser will launch the client
When you first launch AppsAnywhere and click on a link, your web browser will ask you if you want to allow it to open an application. You always want to say yes to this. If you checked the box to remember and clicked on no, you will have to reset your browser cache.
Remove from Cloudpaging Player
Sometimes the cloudpaging player has some issues with applications, and relaunching will not fix the issue as the program is cached locally. The easiest way to try and resolve this is to remove it from the Cloudpaging player. If the application is still listed as running, you need to click on the Stop button. If the application is not in a running status, click on remove to remove the cache of the application and try launching it again.
Reinstall
If it just doesn't seem to work, you can try removing the client and then doing the install again. After logging into AppsAnywhere, click on the portrait in the upper right corner 
and then select "Download the client," which is highlighted in the picture below.
Collect logs and open a ticket with Purdue IT
If you are still having issues, visit our KB on collecting logs and open up a ticket with Purdue IT. You can also access the help page by clicking on the portrait in the upper right corner of AppsAnywhere and clicking on Help.
