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Overview
Software Remote is a distributed academic computing service which provides you access from home to certain Windows programs that you would normally have to visit an Purdue IT instructional lab to use. These programs appear to run on your desktop, but they are actually running on the Software Remote server and sending only keyboard and mouse clicks and screen updates between your computer and the server.
Details
Anyone with a Purdue career account can access the standard Software Remote programs. Software Remote is based on Microsoft Windows terminal services and Citrix MetaFrame technology. To access Software Remote see How do I connect to the Software Remote System?.
Benefits
Programs may be installed on Software Remote to overcome a number of deployment challenges including:
- Providing access to Windows programs from hardware that cannot run the programs because of licensing restrictions, platform hardware restrictions, access to common files, or application software version requirements.
- Providing access to Windows programs from non-Windows platforms.
- Providing access to Windows programs that are not licensed for use on non-Purdue equipment or are difficult to install on equipment that is not centrally administered.
There are other benefits to those who access programs through Software Remote:
- Program lists may be customized based on course enrollment.
- You can print to the printer that is connected to your personal computer when you access Software Remote.
- You can save files to your local computer or to your Home Directory from Software Remote.
Limitations
While Purdue IT encourages the usage of Software Remote and would like to see it incorporated into classes, there are certain limitations that should be understood. Software Remote is not well suited for programs that require a high screen refresh rate, such as animated graphics programs.
Access and Appropriate Use
All West Lafayette faculty, staff, and students can access a standard set of programs on Software Remote using their Purdue University career account. The use of Software Remote is governed by appropriate use policies that affect all Purdue University networks and equipment. In addition to these policies:
Software Remote is not meant to replace desktops or to relieve departments from the need to buy software in support of faculty work. For example, it would be appropriate for an EET instructor who occasionally uses PhotoShop to access the program through Software Remote; however, an Art and Design instructor who frequently uses PhotoShop should purchase and install the program on his or her office machine.
Software Remote is a shared system. As such, you should not knowingly, intentionally, or maliciously run programs, submit jobs, or otherwise use the system in such a way as to compromise its stability or prevent others from accessing Software Remote resources.
Application Installations
Currently, a subset of the programs that are available in the Purdue IT Instructional Labs is installed on the Software Remote system for remote access. The goal is to make as many programs available on Software Remote as are suitable. Purdue IT continually prioritizes and installs commonly available software from the instructional labs on Software Remote.
Software Remote Uptime and Availability
Because Software Remote operates across multiple servers, downtime should be minimal for you. While there may be times when one machine is unavailable because of maintenance or repairs, the integrity of the entire system will not be compromised by these activities. Major system downtime that affects all machines will be scheduled only between semester breaks. Weekly reboots of the service are scheduled for early Sunday mornings.
Additional Help for Software Remote
PLEASE NOTE that starting Summer 2026 Purdue University will start the transition from Cisco Software Remote (Citrix) to Apps Anywhere as its primary platform for remote access to Purdue‑licensed software for students, faculty and staff at the West Lafayette, Indianapolis, Purdue Fort Wayne and Purdue Northwest campus locations. The transition supports the university’s ongoing efforts to modernize technology infrastructure while improving reliability and managing costs.
Apps Anywhere is a web‑based solution that allows users to access licensed software without requiring VPN connectivity. The platform is designed to deliver faster performance, improved stability and greater accessibility across a range of devices. The move reinforces Purdue’s commitment to providing secure, streamlined and user‑friendly technology services for its academic community.
Implementation timeline
The transition will occur in phased stages throughout the spring and summer:
- April–May: Infrastructure setup
- May–June: Application configuration, validation and faculty testing
- July: Deployment planning and campus communications
- August 10: Target go‑live date for Apps Anywhere
- August 31: Cisco Software Remote decommissioned
The schedule aligns with the academic calendar. The Summer term concludes Aug. 7, and the Fall semester begins Aug. 24.
Faculty engagement
Teaching faculty are encouraged to begin testing Apps Anywhere prior to the conclusion of the summer term. Early testing and feedback will help identify and resolve potential issues and contribute to a smooth transition ahead of the Fall semester. Feedback should be sent via email to it@purdue.edu
Further testing instructions and support resources will be shared with campus in the coming weeks.
Additional information about Apps Anywhere, including platform details and support documentation, is available through Purdue’s IT Knowledge Base at:
https://service.purdue.edu/TDClient/32/Purdue/KB/ArticleDet?ID=1805
Still need help? Click the 'Purdue IT Request' button to start a ticket.