How do I get help with equipment purchased through Purdue IT Shopping Online?

Summary

The equipment that is purchased from the Purdue IT website is purchased directly from the manufacturer or distributor. The vendors also provide a warranty on the equipment. For this reason, the company from which you purchased your hardware should be contacted for issues you may be experiencing.

Body

Overview

This article describes how to get help with equipment purchased through Purdue IT Shopping Online.

Instructions

The equipment that is purchased from the shopping site http://www.it.purdue.edu/shopping is purchased directly from the manufacturer or distributor. The vendors also provide a warranty on the equipment. For this reason, the company from which you purchased your hardware should be contacted for issues you may be experiencing. Contacts for each company are:

Apple / Macintosh

Online at http://www.apple.com/support/ or call 1-800-MY-APPLE (1-800-692-7753).

Dell 

Online at http://premier.dell.com/portal/messages.aspx?c=US&l=em&s=hied&cs=RC966509 or call 1-888-973-3355 (Member ID: US9992221). 

GovConnection, ATTN: Darren Gullen

Call 1-800-986-9245 or contact the representative via e-mail at dgullen@govconnection.com.

HP

Online at http://www.hpdirect.com/academy/purdue or call 1-888-227-8454. 

 

Still need help?  Click the 'Purdue IT Request' button to start a ticket.

Details

Details

Article ID: 274
Created
Tue 5/9/23 9:44 PM
Modified
Fri 6/2/23 2:47 PM

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