Summary
The equipment that is purchased from the Purdue IT website is purchased directly from the manufacturer or distributor. The vendors also provide a warranty on the equipment. For this reason, the company from which you purchased your hardware should be contacted for issues you may be experiencing.
Body
Overview
This article describes how to get help with equipment purchased through Purdue IT Shopping Online.
Instructions
The equipment that is purchased from the shopping site http://www.it.purdue.edu/shopping is purchased directly from the manufacturer or distributor. The vendors also provide a warranty on the equipment. For this reason, the company from which you purchased your hardware should be contacted for issues you may be experiencing. Contacts for each company are:
Apple / Macintosh
Online at http://www.apple.com/support/ or call 1-800-MY-APPLE (1-800-692-7753).
Dell
Online at http://premier.dell.com/portal/messages.aspx?c=US&l=em&s=hied&cs=RC966509 or call 1-888-973-3355 (Member ID: US9992221).
GovConnection, ATTN: Darren Gullen
Call 1-800-986-9245 or contact the representative via e-mail at dgullen@govconnection.com.
HP
Online at http://www.hpdirect.com/academy/purdue or call 1-888-227-8454.
Still need help? Click the 'Purdue IT Request' button to start a ticket.