How to contact Qualtrics support

Overview

Instructions for contacting Qualtrics support.  

Instructions

Instructions on how to contact Qualtrics Support

1. Log into https://purdue.qualtrics.com
2. Click the Help link at the top right of the page (? inside the circle)
3. Click the Contact support button
4. Click 'Purdue University university wide' within the box below your username
5. Click Survey Platform & XM Directory from the boxes of available products
6. click the appropriate box for how you would like to contact Qualtrics Support

Options 

Chat - If you prefer to chat with Support, click the Chat button 

Phone - If you prefer to speak with a rep over the phone, click the Phone button and fill out the necessary information for Qualtrics to call you 

Email - If you prefer to submit a ticket, click the Email button and Qualtrics will email you responding to your issue 

*Please note - Phone and Email usually take longer to reach a rep than the Chat route

Still need help?  Click the 'Purdue IT Request' button to start a ticket.