Herrick Operations Team Ticketing System (HOT Tickets)

This system is designed to streamline how faculty, graduate students, and staff request technical support and shop services within Herrick Laboratories. Whether you need machining, fabrication, assistance setting up experimental rigs, or general support in HVAC, acoustics, or engine test cells, or schedule a safety check, this is your centralized hub to submit and track those requests.

 

By submitting a work order through this portal, your request will be routed directly to our technical staff for review and scheduling. You’ll be able to specify your project details, identify the Principal Investigator (PI), research area, and lab location, and include a valid account number for internal billing. You can also attach design drawings, specifications, and supporting documents to help our team better understand the scope and urgency of your needs.

 

This system improves project transparency and efficiency by enabling time tracking, material tracking, and communication all in one place. It helps us provide timely, accurate support while ensuring appropriate use of shared resources.

 

We encourage you to use this tool anytime your project requires technician support. Please be as detailed as possible in your request to help us serve you better.

 

If you have questions or would like to meet about your project prior to submitting a work order, feel free to reach out to our team.