Internal - How to Remote Into a Users Computer Using BeyondTrust

Overview

Provides instructions for how to remote into a users computer using the BeyondTrust remote support tool.

Prerequisites

  • Have the BeyondTrust remote support tool installed on your computer
  • Be signed into the  BeyondTrust remote support console
  • User has an active Internet connection (No VPN Required)

Instructions

  1. Direct user to Purdue.BeyondTrustCloud.com

  2. Instruct user to click on your name from the list of representativesClick your representative's name

     

  3. Clicking on your name will bring the user to the below page, and will cause the users browser to attempt to download a .exe fileSession Key EXE Download

     

  4. Instruct user to run the downloaded .exe file. The file should be in their downloads folder
    Run the downloaded EXE file

     

  5. Once the user runs the .exe, you will receive a session request in the BeyondTrust Remote Support Representative ConsoleReceiving the session request

     

  6. Right-Click the session request, then click "Accept Session"Accept the session request


    NOTE - After clicking Accept Session, two things will pop-up on the users end, a chat box that links to your console, and an overlay symbol at the top right of their screen
    User-end accepted session request

     

  7. To see the users screen, click on the "Screen Sharing" button with the green play arrowAccessing the users screen

     

  8. To end the session, click on the red X next to the users session tab on your console, then click "End Session"Ending session
     

 

Still need help? Reach out to IT_EPM_SYSTEMS_MECM

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