OVERVIEW

This article provides instructions for how to revoke an existing SSL Certificate in the CERTInext / InCommon Certificate Manager

REQUIREMENTS

• Technician must have access to:
  • CERTInext/InCommon Certificate Manager with Elevated Privileges
• The Fully Qualified Domain Name(FQDN) of the site whose SSL Certificate is to be revoked

PROCEDURE

1. Log Into CERTInext Platform:
   1. See Article "Signing Into CERTInext (InCommon Certificate Manager)" for instructions for logging into the CERTInext platform
2. Click the "CERTIFICATES" dropdown menu on the left hand side of the dashboard
3. Click the "ORDERS" item under the "CERTIFICATES" dropdown menu
4. Locate the existing certificate for the FQDN that needs to be revoked
5. Click the checkbox on the left side of the table of certificates for the certificate to be revoked
6. Click the "Revoke Certifiates" button at the top of the table of certificates
7. In the "Confirm Bulk Revocation" window fill out the following:
   1. Select the appropriate reason from the "Revocation Reason" dropdown menu
   2. Enter "(<TICKETNUMBER>)Revocation Request submitted by <CUSTOMERCAUSERNAME> - <TECHNICIANCAUSERNAME>" in the "Remarks" text box
   3. Click the "Confirm Revoke" button in the bottom right of the "Confirm Bulk Revocation" window
8. Confirm that the certificate has been revoked on the table of certificates
9. Resolve the ticket & inform the requester that the certificate has been revoked

GLOSSARY

• FQDN: Fully Qualified Domain Name

RESOURCES

• https://us.certinext.io/
• https://emudhra.com/en-us/certinext/revoke-certificate