What help is available for LON-CAPA for students?



This article provides answers to basic LON_CAPA issues experienced by students.


NOTE:  New classes will not be available in LON-CAPA after Spring 2023. Class information will be available in LON-CAPA through Fall 2023.

Are you having a login issue?

Some login problems are due to you having added or changed sections within the last 24 hours.  If you have, you will need to wait to log in until the system is able to recognize your new sections, which happens at 12 noon, 6 am and 2 am.  If you choose a different section, you will be considered a NEW enrollee for that section.  You may receive an error message similar to this, "Information needed to verify your login information is missing, inaccessible or expired"

If after waiting 24 hours after changing sections you still cannot access LON-CAPA, please confirm with your Instructor that s/he has entered you into the LON-CAPA system.  If they have, then you may need to reset your Purdue career account password.  Please contact the Purdue IT Service Desk by phone at (765) 494-4000.

Is your issue related to your course and accessing the content/submitting work?

Please contact your instructor for help with this issue.

If you believe the LON-CAPA system is not performing as expected, or you have other issues or concerns, please contact the Purdue IT Service Desk by clicking on the 'Purdue IT Request' button associated with this article.

If you are an instructor seeking assistance, please see, What help is available for LON-CAPA for instructors? 


Still need help?  Click the 'Purdue IT Request' button to start a ticket.

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Article ID: 141
Fri 3/31/23 7:41 AM
Mon 7/31/23 9:43 AM

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