Why can't I sign into Purdue Box on my mobile device?

Tags Purdue-Box


This article describes why a person cannot sign into Purdue Box on my mobile device.


You may receive an “authentication failed” message when you sign into Purdue Box on a mobile device. This can be caused by the browser (Safari, Samsung Internet, Opera, Chrome, etc.) automatically capitalizing the first letter of your career account username.

You can work around the issue by checking your username (Career Account) before clicking “Login”.  Change any capital letters to lowercase.

Still need help?  Click the 'Purdue IT Request' button to start a ticket.

Purdue IT Request Print Article


Article ID: 248
Mon 5/8/23 8:03 PM
Mon 5/22/23 9:05 PM

Related Services / Offerings (2)

Collaboration resources for Purdue's success.
Collaboration Request