How do I submit a request for a MIFI device, smartphone, or a service (only) plan with sim card?


Instructions for requesting a MIFI device, smartphone, or a service (only) plan with sim card.


  1. Click the 'Purdue IT Request' button to start a ticket. This will generate a ticket to start the process.
  2. Please include in your service request, the following information:
    1. Vendor Preference: (AT&T or Verizon)
    2. Device type and model: (MIFI, smartphone or only sim card)
    3. Do you want to rent or purchase a new device?                   
    4. Purdue account number to charge for device and ongoing service.
    5. Name of person the device is for.
    6. Service plan for the device or sim card. 
    7. Will this device be used internationally? 
  3. Sim card requests for customer-provided equipment. There is currently no charge to order a sim card, but this could be subject to change at any time.
    1. What device will the card be used in, what the device name is and model number. 
    2. IMEI number of the device if already purchased. This is a requirement for sim card compatibility.
    3. What features are needed in the service plan? Voice minutes, data minutes, texting amount, international access.
  4. Once a service request has been submitted the processing time can take up to 2-3 weeks to complete depending on what is needed, availability, shipping, and pick-up.
  5. Purchasing a new device will take longer than receiving a rental.
    1. 1-3 business days for a cost summary to approve before the order is placed.
    2. 4-7 business days to receive everything from the vendor once the device and any accessories have been selected. 
  6. A rental device can typically be picked up in 1-3 business days.


Still need help?  Click the 'Purdue IT Request' button to start a ticket.

Purdue IT Request


Article ID: 44
Fri 3/24/23 9:43 AM
Fri 3/24/23 9:56 AM

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