How do I use BoilerBot to reset Microsoft MFA?


Employees and students of the West Lafayette and Indianapolis campuses can reset their Microsoft MFA token on their mobile devices.


BoilerBot's Microsoft MFA reset service will clear phone numbers and require re-registration for Microsoft MFA. This multifactor authentication technology is part of accessing Office 365 applications.

Users will need to know the following:

  1. Purdue Career Account Password 
  2. Purdue ID number (See "How do I find my PUID number" if unknown)
  3. Date of Birth
  4. Purdue Username (See "How do I locate my Purdue Career Account username/login/alias?" if unknown)

You can access BolierBot by using the direct link and then select the “Microsoft MFA Reset” option.

If you need further assistance, please contact the Purdue IT Service Desk by clicking the 'Purdue IT Request' button to start a ticket.


Still need help?  Click the 'Purdue IT Request' button to start a ticket.

Purdue IT Request Print Article


Article ID: 536
Mon 10/30/23 4:37 PM
Mon 4/29/24 3:51 PM

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