I can’t connect to my personal OneDrive on my Purdue work computer

Issue/Symptom:  

• User can’t connect to their personal OneDrive documents on an ESS supported device  

Environment:   

• ESS supported devices  

Resolution:   

A change in security settings to Microsoft’s OneDrive application for ESS (Endpoint Support Servies) supported computers has blocked the ability for the desktop application to connect to personal OneDrive (non-Purdue owned) accounts and the files they may have previously had access to.  

Users wanting to access files on their personal OneDrive accounts can:  

1. Go to   https://onedrive.live.com 

2. Log in with your personal account information 

For users attempting to access both their personal and workplace OneDrive accounts, it may be necessary to run two different profiles on your internet browser. To learn how see: 

• Edge: Sign in and create multiple profiles in Microsoft Edge - Microsoft Support
• Chrome: Use Chrome with multiple profiles - Computer - Google Chrome Help
• Firefox: Profile Manager - Create, remove or switch Firefox profiles | Firefox Help (mozilla.org)
• Safari: Use profiles in Safari on Mac - Apple Support

Still need help?  Click the 'Purdue IT Request' button to start a ticket.