Issue/Symptom:
Environment:
Resolution:
To reset password challenge questions, user must know their current password and be able to authenticate using Purdue Login.
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Go to https://www.purdue.edu/apps/account/ChangePassword
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Click the “How do I...” tab, then select “How do I modify or setup my password challenge questions?”
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Log in using Purdue Login
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Fill out the form, including making sure the box next to “I will answer at least 3 of the following questions. You must answer ALL your questions exactly before your password will be reset.” is highlighted.
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Click Save.
Note: While this method still works for changing passwords, the preferred method is to use boilerbot.pudue.edu to reset career account passwords.