New Computer Setup Instructions for ESS machines

Before you begin, please note the following:

If you are a new hire, please ensure you have Duo Mobile and Microsoft MFA set up, first.
The computer setup process may take 2 to 6 hours to complete.
It is recommended that remote users have a broadband internet connection with a minimum download speed of 25Mbps and minimum upload speed of 3Mbps.
On OR off campus setup can utilize wired or Wi-Fi connection.
SBL (Sign in Before Logon) means connecting your VPN (Virtual Private Network) before your FIRST login (shown in the instructions). This is required for both on and off campus setup. Wait until setup is complete before connecting peripherals or plug-and-play devices.
If your NEW computer is a replacement, open the Company Portal on your current computer and make a note of what applications are listed in the “Apps” menu. Use this information to confirm your new computer has the correct applications downloaded and installed, prior to returning your old computer to Purdue IT. Instructions can be found in Knowledge Base article 764: (Where do I find my computer apps?)
You can set the new laptop “off to the side” on a Wi-Fi network and continue to utilize your “old” computer during the process.

TIP: Computer names have changed from (Old format) CSDS-12345 to (New format) ESS-EZWyEd9m7v.

Laptop Setup Overview

Before powering on the laptop, make sure it is connected to a power source using its portable power adapter.
Once powered on, the laptop will go through basic setup steps, and then will ask you to login.
Once logged in, the laptop will continue progressing through more advanced setup steps (most of which occur “behind the scenes,” meaning you will not see things scrolling on the screen).
Plan to restart your computer at various times during the setup to ensure downloads and installations are still progressing. Windows may prompt you to restart at times. If so, please restart the computer and proceed.
You may wait for extended periods of time while the computer downloads and installs applications, updates or other key configuration settings during this process. Please plan accordingly for these delays by using your existing computer. Suggestion: It is best to start the process at the end of the day and allow it to sit overnight. You can finish the Company Portal installations the next morning.

TIP: These instructions can also be used when setting up a Desktop. The main difference is the Desktop HAS to be on a wired campus network connection. It is still required to connect to the VPN before the first login. Like laptops, the Cisco VPN client is pre-installed.

Instructions

Press the power button located at the top right-hand side of the keyboard (next to the “delete” key) to turn on the laptop.
Once powered on, you will go through a few steps:
1. Keyboard layout: select “US,” and click “Yes.”
2. Adding a second keyboard layout is an option. You may skip this step if you prefer.
Connect to a Wi-FI network.
TIP: If you are using a wired connection, you WILL NOT see this screen.
1. If ON campus, connect to PAL. Make sure to check the box to “Connect Automatically”.
2. If OFF campus, connect to your Home Wi-Fi. Make sure to check the box to Reconnect.
The computer will then Check for updates. You will see a “Setting up for work or school” screen. This will take 2-5 minutes, or longer to complete.
TIP: If this screen doesn’t change after 30 minutes, try hard booting – push the power button for 12 seconds until the computer turns off, then turn it back on again.
Press CTRL-ALT-DEL and click OK to disclaimer.You should see the login screen at this point. STOP! DO NOT LOG IN YET!
Make sure you utilize the network sign-in to connect you to the VPN, first. This is referred to as SBL or Sign-in Before Login.
Click on the Lock icon on the bottom right side of the screen to open Cisco AnyConnect app to connect to the VPN.

TIP: Connecting to VPN requires that you have already set up DUO. If you are new to Purdue and have not set up DUO, visit it.purdue.edu and click on the “Purdue Login” button for information on setting it up for the first time.)
Type webvpn2.purdue.edu in the window and click Connect
In the username field, enter your career account username. In the password field, enter your password and OK.
Approve the request in the Duo Mobile app.
Once your computer returns to the main login screen you may now Login to the computer. You will get prompted by Microsoft to authenticate your login to this device. The Desktop display should appear 2-5 minutes after logging in for the first time.

TIP: Allow the computer to sit for approximately 20 minutes after the first sign in, and then RESTART. This will allow the computer to complete initial configuration “behind the scenes.” (For example, the time zone will correct itself.)
Even though this is a new computer, there may still be updates from Dell to run.
1. To do this, type ‘Dell Command Update’ in the search field found on the taskbar.
2. Click Check.
3. A list will appear if there are any updates to be installed.
  •   Select All Available
  •   Click Install
  •   It may take a while for the updates to install, but you will see a progression as each item installs. You will need to reboot afterwards.
  
  TIP: Company Portal is where you will find and install needed software and printers. Please be patient. Depending on network traffic and download speeds it may take a few hours for Company Portal to show.
Open the Start menu and type “Company Portal” in the Search area. You may wish to “pin” Company Portal to your taskbar for future use.
Click on Apps icon on left side of screen. This is where you will find applications/printers downloading to your computer.
TIP: Some applications will install on their own; others will wait for the next maintenance window (which is every morning from 2-5:30am).

TIP: It may also be useful to monitor the “Downloads & Updates” on the left as well for Microsoft related updates that may be available. You can also change the view in the upper right side of the Company Portal.
Once all applications have been installed (per Company Portal’s “Apps” tab status), restarting the computer is recommended. If you are returning a computer, be sure to compare this list of Apps to the list from your old computer, to ensure you have the software you need.
You may now connect any included peripherals to your computer once powered off.