Desktop & Mobile Computing

Articles pertaining to services that enable the University community to do their day-to-day work.

Articles (141)

[Apple] Purdue University Computer Hardware

Purdue IT's Endpoint Support Services provides faculty, students and staff with a professional technical support center and stable computing environment. Currently available Apple machines for faculty ands staff are listed below.

[Windows] CSS Purdue Computer Care

This article touches on a variety of topics about Purdue IT Computer Care. Topics like restoring your machine from a reimage, important apps, peripheral setup and update/restart schedule. After following these instructions Customers and users will have the basic ideas of how to care for Purdue IT machines.

[Windows] How do I add fonts in Adobe Creative Cloud?

Instructions to add fonts to Adobe Crative Cloud.

[Windows] How do I map an external drive on my computer?

This article provides step-by-step instructions for mapping an external drive to your computer.

[Windows] How do I work remotely from my personal (non-Purdue) computer and connect to my employee on-campus Desktop?

The following instructions detail how to connect from a personal (non-Purdue) Windows 10 computer to a Purdue supported, on-campus Desktop.

[Windows] Libraries OneDrive Files fix

This article provides instructions for adding desktop items back to you Libraries machine's desktop if they have been moved to OneDrive.

[Windows] New Computer Setup Instructions for CSS machines

Instructions for setting up a new computer for faculty and staff as provided by Purdue IT's Endpoint Support Services.

[Windows] Purdue University Computer Hardware

Purdue IT's Endpoint Support Services provides faculty, students and staff with a professional technical support center and stable computing environment. Currently available Windows machines for faculty ands staff are in this article.

[Windows] Where do I find my computer apps?

Microsoft Windows Company Portal is where you will find and install needed software and printers.

Ag - Adding Network Printers to Personal and Managed Computers

A list of articles for adding printers for users in the Agricultural Department. For use with QR codes being attached to printers

Ag - Connecting to Cisco VPN Prior to Sign-in on Ag Windows Machine

Walks users through the steps to connect to the VPN prior to signing in to the computer when working remotely. Doing this prior to sign-in will help alleviate issues with long sign-ins when remote and unresponsive Desktops or File Explorer windows once signed in.

Ag - Data Backup and Cloud storage

Information regarding setting up cloud storage for Ag Users

Ag - How do I add a network printer on my personal Windows PC?

This article is for faculty and staff in the College of Agriculture who want to connect their personal computer to a network computer.

Ag - How do I map a shared drive on a Purdue-managed or personal Mac

Instructions on how to map a shared drive on a Purdue-managed or personal Mac

Ag - How to add a Network Printer to a managed Windows Device

How to add a managed printer to a Windows Ag-managed computer

Ag - How to add a network printer to a personal Mac

Instructions on how to connect a College of Agriculture Printer to a personal Macbook or iMac.

Ag - How to add a shared mailbox or calendar to your Outlook (Classic) desktop app (Windows)

This article provides instructions on how to add a shared mailbox or shared calendar to your Outlook desktop app.

Ag - How to allow a local connection while connected to VPN on a Windows Computer

This article walks users through turning on the optional ability to connect to a Local (LAN) Network while on the Cisco VPN. This option will allow users at home to be connected to the VPN and still access/print to their home printers.

Ag - How to Export/Import bookmarks from browsers

This article will help users with creating a backup file for their Bookmarks

Ag - How to find your computer name and IP address on managed Windows and Mac computers

How to find the computer name and IP address on managed Windows and Mac computers.

Ag - How to fix the Meetings tab not loading in Zoom Workplace

This Knowledge Base will take users through fixing the Meetings tab in Zoom Workplace not populating

Ag - How to set a default browser on your Windows 11 Computer

This article will take you through the steps to setup your default browser on a Windows 11 computer

Ag - How to set a default printer on a Windows machine

This article takes users through setting a default Ag Printer on their Windows computer

Ag - How To Set Up a New Windows Computer (InTune/AutoPilot)

Steps for an end user to set up a new Windows laptop or desktop from unboxing to first login.

Ag - User Guide for After Intune Setup is Completed

This article contains links to information that users can use to set up their new computers after the inTune process has completed

Ag - What network drives can I access?

This article contains information about network drives that are available to users in the College of Agriculture.

Ag- How to add a Network Printer to a County Extension office Windows Computer

This Knowledge Base will take you through the steps for adding an Agriculture Managed Printer to an Agriculture Managed Windows PC that is located within the county extension offices.

Assistance with personal laptops and other hardware

The Purdue IT Service Desk strives to provide exceptional support for all your technical needs related to work devices and systems. However, it dos not have the resources to repair personal laptops, computers, or other hardware resources.

Available software resources

This article provides links to available software information for the West Lafayette, Fort Wayne and Northwest campuses.

Best practices for Secure File Downloads

Article provides guidance on securely downloading information using Chrome, Edge and Firefox browsers.

How do I clear Cookies and Cached Site Data?

Issues that are caused by the web browser (Google Chrome, Firefox, Safari, Microsoft Edge, etc.) can sometimes be solved by clearing cookies and cached site data.

How do I configure my router for use in the Residence Halls?

This article requests that personal routers not be used within the residence halls on campus.

How do I connect a device to the Wi-FI if it isn't a Computer or Smartphone?

PAL-Gadgets and PNW-Media are wireless options available for faculty and staff to use for devices that cannot authenticate through PAL 3.0 or Eduroam.

How do I connect a scanner to HIS?

This guide explains how to connect a scanner to the Hospital Information System (HIS) for scanning and inputting forms and other documents.

How do I connect to my home directory using SecureFX?

This article provides step-by-step instructions for connecting SecureFX to your Career account files.  It also provides information for downloading SecureFX and connecting to the Purdue Virtual Private Network (VPN).

How do I disable pop-up questions when downloading a file in SAPgui?

This article provides step-by-step instructions to disable pop-up questions when downloading files in SAPgui.

How do I download Remote HIS?

This guide provides step-by-step instructions for installing the Remote Hospital Information System (Remote HIS) on both Windows and Mac computers.

How do I find my IP address in Windows?

This article provides information on how to find your IP address on a Windows machine.

How do I find my MAC address in Mac OS X?

This article provides steps to find your MAC (Media Access Control) address from an Apple Macintosh with an operating system of X.

How do I find my MAC address on my gaming console?

Occasionally you may be asked to provide the MAC address of your gaming device to facilitate troubleshooting. These are some steps to obtain the MAC address for some example devices.

How do I fix a http error 400 bad request error?

A “HTTP Error 400” response while connecting to a website may be due to multiple reasons. Here are the most common methods to fix the error that any user can try.

How do I get access to a Purdue IT printer?

This article provides information on accessing Purdue IT supported printers from Purdue IT supported computers.

How do I get help with equipment purchased through Purdue IT Shopping Online?

The equipment that is purchased from the Purdue IT website is purchased directly from the manufacturer or distributor. The vendors also provide a warranty on the equipment. For this reason, the company from which you purchased your hardware should be contacted for issues you may be experiencing.

How do I get Wolfram Mathematica for my University or Personally Owned Computer?

Wolfram Mathematica is available to faculty, staff, and active students for academic teaching and learning or academic, non-commercial research use only.

How do I give delegate access in Microsoft Outlook?

A delegate can receive and respond to email messages and meeting requests and responses on your behalf.

How do I install Maple from Community Hub?

How to download and install Maple from Community Hub

How do I install programs and updates from Software Center?

Instructions on how to install programs and updates from Software Center.

How do I install Read and Write Version 12 for Windows?

How to install Read and Write Version 12 for Windows.

How Do I Install SPSS Standard from Community Hub on My Personally Owned Computer

Instructions for installing SPSS Standard from Community Hub.

How do I recover my bookmarks after Firefox is updated?

This describes how to recover bookmarks after a Firefox update.

How do I set or clear my personal print settings in SAPgui?

This article applies to SAPgui and Webgui only and not to printing BW reports or printing though other methods.

How do I set up a local printer for OnePurdue (SAPgui) printing?

This article provides step-by-step instructions for two options for printing from the SAPgui client.

How do I set up Text Replacement on a mobile device?

This article provides step-by-step instructions for text replacement on a managed iPad.

How do I sign in to Adobe software?

Adobe now requires all users to sign in to Creative Cloud software.

How do I solve ResNet connection problems in Windows?

This article provides steps for troubleshooting connection issues in the residence halls if you are using a Windows machine.

How do I transfer my Adobe online files and assets created at Purdue over to a personal Adobe account?

Adobe offers an online migration tool allowing graduating Purdue students to transfer their Adobe files and libraries.

How do I update SAS to the New Term's License?

New SAS license SID files are available each year upon Purdue's renewal of the software agreement with SAS inc. and will arrive on Purdue's Community Hub Storefront in December or January of each year.

How does MATLAB licensing work?

Purdue University has a Site License for Mathworks MATLAB that covers University and personally owned computers of faculty, staff, and students on the West Lafayette, Fort Wayne, and Northwest campuses.

How to access JMP on your personal computer

JMP is available for free through the Purdue University Community Hub.

How to Add Users to Calendars Using Exchange Admin Center

Internal article (visible only to technicians with TDNext access): Explains how to add users to calendars using Exchange Admin Center for Exchange administrators.

How to download and install SAS from CommunityHub

Instructions for downloading and installing SAS from CommunityHub

Is consulting available for SAS/SPSS?

The Department of Statistics provides statistical software and design consulting services for the University community.

Nvivo License Renewal

Instructions for renewing Nvivo License

PAE: Adding Purdue Printers To A Purdue Managed Apple Computer

To add a printer on a Purdue-manged Apple computer, do so via the PaperCut app that is installed.

Purdue Fort Wayne- Accessing Adobe on Personal Computers

Eligible Purdue University Fort Wayne employees can install Adobe Creative Cloud on university devices by accessing it through the Software Center, following on-screen installation prompts, and logging in with an Enterprise ID using their “@purdue.edu” email. Authentication with a Purdue Career account and Boiler Key is required, and the license allows use on up to two devices simultaneously.

Purdue Fort Wayne- Accessing goPFW

Students can use this website to log into Brightspace, student's personal email, check and register for classes, billing information, student's degree process (myBLUEprint), and other useful applications to assist students.

Purdue Fort Wayne- Accessing network drives remotely using Windows

Detailed instructions on how to access network drives remotely for Windows.

Purdue Fort Wayne- Adding a header or footer in Word

An explanation on how to add headers and footers in Word.

Purdue Fort Wayne- Adding a payment profile for Purdue Fort Wayne billing

This process allows you to manage your billing information securely on the Purdue Fort Wayne website.

Purdue Fort Wayne- Adding and importing Mailbox content from .pst file

Understanding how to add and import Mailbox content from a .pst file.

Purdue Fort Wayne- Attaching a file using Qualtrics

An explanation of how to attach a file using Qualtrics.

Purdue Fort Wayne- Capturing the Content of your Screen as an Image

Two methods for taking screenshots on both Windows and Mac.

Purdue Fort Wayne- Changing your desktop background in Windows

A way to change a background on a desktop, either on Windows or Mac.

Purdue Fort Wayne- Characters on Word Document are crowded

A way to solve a character spacing problem.

Purdue Fort Wayne- Checking operating system version

Detailed explanation on how to check a computer's operating system version, either on Windows or Mac.

Purdue Fort Wayne- Collaboration and storage options by Purpose

All the software applications that can be used by Purpose.

Purdue Fort Wayne- Collaboration and storage options by Toolset

All the software applications that can be used by Toolset.

Purdue Fort Wayne- Connecting and disconnecting a laptop to a classroom projector

An explanation on how to connect and disconnect a laptop from a classroom projector.

Purdue Fort Wayne- Connecting to the networking drives on a Mac

A step-by-step process on how to connect the networking drives on a Mac.

Purdue Fort Wayne- Create a PDF using the print function in Adobe Acrobat Professional

Using Adobe Acrobat Professional (Adobe Creative Suite) to create and print PDFs.

Purdue Fort Wayne- Create a self-extracting file with encryption using 7-Zip

Description of starting a self-extracting file with encryption using 7-Zip.

Purdue Fort Wayne- Creating a Zip File in Windows

An explanation on how to create a zip file in Windows.

Purdue Fort Wayne- Cropping an image in Photoshop

The instructions for cropping an image in Photoshop.

Purdue Fort Wayne- Devices Allowed in Student Housing

The document outlines the device policy for student housing, which specifies some allowed and not allowed devices, and provides a guide to connect certain devices to the internet. The document also encourages the users to contact the help desk if they have any questions or doubts about the policy.

Purdue Fort Wayne- Editing callouts in Camtasia

Provides directions on how to edit callouts on Camtasia.

Purdue Fort Wayne- Exporting data in Qualtrics

Directions on how to export data into Qualtrics.

Purdue Fort Wayne- Finding your computer's MAC Adress on Mac OS

Knowing where to find the Mac address on Mac OS.

Purdue Fort Wayne- Fixing OneDrive sync problems

A detailed description on how to resolve sync issues with OneDrive.

Purdue Fort Wayne- Having software available to install from the Purdue Fort Wayne network

A set of requirements that staff and faculty has to take before someone can install software on a computer.

Purdue Fort Wayne- How to save files to OneDrive for Business

Provides details to upload and save files and folders to OneDrive for Business.

Purdue Fort Wayne- Importing media files in Camtasia

How to import media files in Camtasia.

Purdue Fort Wayne- Importing Site Definitions from Dreamweaver

Managing sites in Adobe Dreamweaver involves organizing your web projects, configuring settings, and handling site-related tasks. Taking a step-by-step on how to use Adobe Dreamweaver.

Purdue Fort Wayne- Installing an office printer for Mac

This guide provides a step-by-step process for setting up a printer on a computer, such as a Mac.

Purdue Fort Wayne- Lab printing for student organizations

The steps that are necessary for official student organizations to print in campus labs.

Purdue Fort Wayne- Mac printer error- Hold for Authentication

An explanation on how to fix a printing error for a Mac computer.

Purdue Fort Wayne- Modifying email trigger in Qualtrics

Modifying email triggers in Qualtrics, allows you to customize notifications and streamline communication based on survey responses.

Purdue Fort Wayne- Monitor display is dim

A description on how to change the brightness of a monitor.

Purdue Fort Wayne- Optimal screen resolution for Banner

The recommended screen resolution for Banner is 1024 x 768 or higher.

Purdue Fort Wayne- Outlook Email for iOS Mobile Users

Provides instructions for iOS mobile users to set up their Outlook email using the Microsoft Outlook app.

Purdue Fort Wayne- PC is locked by another user

The steps necessary to use a PC that has been locked from a previous user.

Purdue Fort Wayne- PC making loud clicking sound

Helpful advice when a PC is making a unusual sound.

Purdue Fort Wayne- Pearson Support for students

If you are having problems using Pearson, contact their support services.

Purdue Fort Wayne- Performing a Mail Merge in Microsoft Word

A guide on performing a mail merge in Microsoft Word. It suggests that if someone is encountering issues with mail merge, they should follow a provided link for more information. A mail merge typically involves combining a document template with a data source, like a spreadsheet, to generate personalized documents such as letters or labels.

Purdue Fort Wayne- Printer will only print the first page of a PDF file

Giving step-by-step process when printing multiple paged PDF files and only the first page of the file prints.

Purdue Fort Wayne- Printing in the Computer Labs

Black and white laser printers are available in all open student labs, teaching labs, and student housing labs. Color printers can be found in KT 217, Neff 113, and on the first floor of the Library. Students have a $50 printing allotment per semester, with charges of $0.05 per side for black and white pages and $0.25 per side for color pages. There is no charge for printing the cover or separator page, and any unused funds can be rolled over to the next semester.

Purdue Fort Wayne- Requirements for Installing a New Office Printer

The document provides a list of requirements that need to be met to install a newly purchased printer.

Purdue Fort Wayne- Resizing an image in Photoshop

A description on how to resize a image in Adobe Photoshop.

Purdue Fort Wayne- Sending reminder emails and thank you messages in Qualtrics

Step-by-step instructions on how to send reminders and thank you messages in Qualtrics.

Purdue Fort Wayne- Setting up a vacation rule in Outlook

Outlook gives their users a vacation rule when they are out of town.

Purdue Fort Wayne- Setting your Mac Screen Saver to Require a Password

Provides instructions for configuring your Mac to require a log-on password when the computer wakes from sleep or the screen saver.

Purdue Fort Wayne- Sharing files and folders in OneDrive for Business

Step-by-step process on how to share folders and files in OneDrive for Business.

Purdue Fort Wayne- Sharing Notes, Files, and Photos in OneNote

The document provides instructions for sharing notes and files in a conversation window on OneNote.

Purdue Fort Wayne- Supported media formats for MediaVault

All the supported video formats that are used at Purdue Fort Wayne.

Purdue Fort Wayne- Supported media formats in Camtasia

Provides all the supported media formats that can be used in Camtasia.

Purdue Fort Wayne- Working with Zoom-n-Pan effects in Camtasia

A detailed description on how to use the Zoom-n-Pan effects in Camtasia.

Purdue Fort Wayne-Software availability- faculty and staff

All of the software availability that faculty and staff members can use.

Purdue University Computer Hardware Form Instructions

Purdue IT offers Device as a Service, a self-service process to order Windows and Apple computer hardware and accessories for individual users.

What are the eligibility requirements for Office 365 Email, Calendar and Office Products for Students, Faculty, Staff and Affiliates ?

Microsoft Office 365 is now available for students, faculty, and staff at Purdue University.

What are the minimum computer hardware requirements for a student at Purdue?

Guidelines offered here provide a basic outline for the technology required of students on a modern campus.

What is ArcGIS?

ArcGIS is a complete system for designing and managing solutions through the application of geographic knowledge.

What is Bentley Microstation?

Bentley Microstation is a computer aided software design tool.

What is my career account home directory?

All Purdue students, faculty, and staff automatically receive network storage space, referred to as a career account home directory, with 5 GB of storage.

What is needed for using a Smart Card Reader on Purdue IT computers?

How to install a Smart Card Reader on a Purdue IT supported computer.

What is PrintWithMe?

Self-serve printer service that allows Aspire (University Residence's) the ability to print wirelessly from anywhere and from any personal device.

What is Roadsoft (Roadway Asset Management Software)?

Roadsoft is a roadway asset management system for collecting, storing, and analyzing data associated with transportation infrastructure.

What is the ResNet Acceptable Use Policy (AUP)?

This policy outlines the responsible use of the Purdue University Residential Network.

What is the ResNet bandwidth limit?

This article describes the possible causes of reduced bandwidth speeds in the residence halls.

Where can I find free software downloads for Purdue students and staff?

There are many software programs available to Purdue students and staff.

Why do my SAPgui icons have a different look and color after the upgrade?

This article provides step-by-step instructions for updating or resetting the theme within SAPgui.

Why is the software available to me different than other people?

Products on Community Hub are only visible to those eligible to obtain the software.