Desktop & Mobile Computing

Articles pertaining to services that enable the University community to do their day-to-day work.

Articles (62)

Ag - How do I add a network printer on my personal Windows PC?

This article is for faculty and staff in the College of Agriculture who want to connect their personal computer to a network computer.

Ag - What network drives can I access?

This article contains information about network drives that are available to users in the College of Agriculture.

Available software resources

This article provides links to available software information for the West Lafayette, Fort Wayne and Northwest campuses.

Best practices for Secure File Downloads

Article provides guidance on securely downloading information using Chrome, Edge and Firefox browsers.

How do I add missing fonts in Adobe Creative Cloud?

Instructions to add fonts to Adobe Crative Cloud.

How do I clear Cookies and Cached Site Data?

Issues that are caused by the web browser (Google Chrome, Firefox, Safari, Microsoft Edge, etc.) can sometimes be solved by clearing cookies and cached site data.

How do I clear the cache in Chrome?

This article contains step-by-step instructions for clearing the cache in Chrome.

How do I clear the cache in Firefox?

The instructions below describe how you may clear the cache in Firefox.

How do I clear the cache in Safari?

The instructions below describe how you may clear the cache in Safari.

How do I configure my router for use in the Residence Halls?

This article requests that personal routers not be used within the residence halls on campus.

How do I connect to my home directory using SecureFX?

This article provides step-by-step instructions for connecting SecureFX to your Career account files.  It also provides information for downloading SecureFX and connecting to the Purdue Virtual Private Network (VPN).

How do I disable pop-up questions when downloading a file in SAPgui?

This article provides step-by-step instructions to disable pop-up questions when downloading files in SAPgui.

How do I find my IP address in Windows?

This article provides information on how to find your IP address on a Windows machine.

How do I find my MAC address in Mac OS X?

This article provides steps to find your MAC (Media Access Control) address from an Apple Macintosh with an operating system of X.

How do I fix a http error 400 bad request error?

A “HTTP Error 400” response while connecting to a website may be due to multiple reasons. Here are the most common methods to fix the error that any user can try.

How do I get access to a printer?

This article provides information on accessing Purdue IT supported printers from Purdue IT supported computers.

How do I get help with equipment purchased through Purdue IT Shopping Online?

The equipment that is purchased from the Purdue IT website is purchased directly from the manufacturer or distributor. The vendors also provide a warranty on the equipment. For this reason, the company from which you purchased your hardware should be contacted for issues you may be experiencing.

How do I get my shared drive back?

Instructions for connecting with shared drive.

How do I get Wolfram Mathematica for my University or Personally Owned Computer?

Wolfram Mathematica is available to faculty, staff, and active students for academic teaching and learning or academic, non-commercial research use only.

How do I give delegate access in Microsoft Outlook?

A delegate can receive and respond to email messages and meeting requests and responses on your behalf.

How do I initiate a remote desktop connection using a Mac?

Instructions for connecting a remote desktop using a Mac.

How do I initiate a remote desktop connection using an Android device?

Instructions for setting up a remote desktop on an Android device.

How do I install Maple from Community Hub?

How to download and install Maple from Community Hub

How do I install programs and updates from Software Center?

Instructions on how to install programs and updates from Software Center.

How do I install Read and Write Version 12 for Windows?

How to install Read and Write Version 12 for Windows.

How Do I Install SPSS Standard from Community Hub on My Personally Owned Computer

Instructions for installing SPSS Standard from Community Hub.

How do I map an external drive on my computer?

This article provides step-by-step instructions for mapping an external drive to your computer.

How Do I Open a PDF File With Adobe Acrobat Pro in Windows 10?

This article describes how a person opens a PDF file with Adobe Acrobat Pro in Windows 10.

How do I recover my bookmarks after Firefox is updated?

This describes how to recover bookmarks after a Firefox update.

How do I reset DNS settings on MacOS X?

Instructions for re-setting DNS settings on MacOS X.

How do I save files to my personal computer from Software Remote?

How to save files to my personal computer from Software Remote

How Do I Set My Default Web Browser in Windows 10?

Instructions for setting Default Web Browser in Windows 10.

How do I set or clear my personal print settings in SAPgui?

This article applies to SAPgui and Webgui only and not to printing BW reports or printing though other methods.

How do I set up a local printer for OnePurdue (SAPgui) printing?

This article provides step-by-step instructions for two options for printing from the SAPgui client.

How do I set up Text Replacement on a mobile device?

This article provides step-by-step instructions for text replacement on a managed iPad.

How do I sign in to Adobe software?

Adobe now requires all users to sign in to Creative Cloud software.

How do I solve ResNet connection problems in Windows?

This article provides steps for troubleshooting connection issues in the residence halls if you are using a Windows machine.

How do I transfer my Adobe online files and assets created at Purdue over to a personal Adobe account?

Adobe offers an online migration tool allowing graduating Purdue students to transfer their Adobe files and libraries.

How do I update SAS to the New Term's License?

New SAS license SID files are available each year upon Purdue's renewal of the software agreement with SAS inc. and will arrive on Purdue's Community Hub Storefront in December or January of each year.

How do I use the Adobe Creative Cloud Application Manager?

Instructions for using the Adobe Creative Cloud Application Manager.

How do I work remotely from my personal (non-Purdue) computer and connect to my employee on-campus Desktop?

The following instructions detail how to connect from a personal (non-Purdue) Windows 10 computer to a Purdue supported, on-campus Desktop.

How does MATLAB licensing work?

Purdue University has a Site License for Mathworks MATLAB that covers University and personally owned computers of faculty, staff, and students on the West Lafayette, Fort Wayne, and Northwest campuses.

How to Add Users to Calendars Using Exchange Admin Center

Internal article (visible only to technicians with TDNext access): Explains how to add users to calendars using Exchange Admin Center for Exchange administrators.

How to download and install SAS from CommunityHub

Instructions for downloading and installing SAS from CommunityHub

How to run a Group Policy Update for ESS Computers

Instructions for running a Group Policy Update for ESS Computers

Is consulting available for SAS/SPSS?

The Department of Statistics provides statistical software and design consulting services for the University community.

PAE: Adding Purdue Printers To A Purdue Managed Apple Computer

To add a printer on a Purdue-manged Apple computer, do so via the PaperCut app that is installed.

What are some common drive mappings?

Endpoint Services supports over 218 distinct drive mappings. Most of the standard department drives are listed in this article.

What are the eligibility requirements for Office 365 Email, Calendar and Office Products for Students, Faculty, Staff and Affiliates ?

Microsoft Office 365 is now available for students, faculty, and staff at Purdue University.

What are the minimum computer hardware requirements for a student at Purdue?

Guidelines offered here provide a basic outline for the technology required of students on a modern campus.

What is ArcGIS?

ArcGIS is a complete system for designing and managing solutions through the application of geographic knowledge.

What is Bentley Microstation?

Bentley Microstation is a computer aided software design tool.

What is my career account home directory?

All Purdue students, faculty, and staff automatically receive network storage space, referred to as a career account home directory, with 5 GB of storage.

What is PrintWithMe?

Self-serve printer service that allows Aspire (University Residence's) the ability to print wirelessly from anywhere and from any personal device.

What is Roadsoft (Roadway Asset Management Software)?

Roadsoft is a roadway asset management system for collecting, storing, and analyzing data associated with transportation infrastructure.

What is the ResNet Acceptable Use Policy (AUP)?

This policy outlines the responsible use of the Purdue University Residential Network.

What is the ResNet bandwidth limit?

This article describes the possible causes of reduced bandwidth speeds in the residence halls.

Where can I find free software downloads for Purdue students and staff?

There are many software programs available to Purdue students and staff.

Who provides desktop/laptop support to Purdue's computers?

This article provides phone number, email addresses and web pages for the different IT support organizations around campus.

Why am I not able to connect using the Windows wireless client?

Instructions for connecting using the Windows wireless client

Why do my SAPgui icons have a different look and color after the upgrade?

This article provides step-by-step instructions for updating or resetting the theme within SAPgui.

Why is the software available to me different than other people?

Products on Community Hub are only visible to those eligible to obtain the software.