Articles pertaining to services that enable the University community to do their day-to-day work.
Purdue IT's Endpoint Support Services provides faculty, students and staff with a professional technical support center and stable computing environment. Currently available Apple machines for faculty ands staff are listed below.
Purdue IT's Endpoint Support Services provides faculty, students and staff with a professional technical support center and stable computing environment. Currently available Windows machines for faculty ands staff are in this article.
A list of articles for adding printers for users in the Agricultural Department. For use with QR codes being attached to printers
Walks users through the steps to connect to the VPN prior to signing in to the computer when working remotely. Doing this prior to sign-in will help alleviate issues with long sign-ins when remote and unresponsive Desktops or File Explorer windows once signed in.
Information regarding setting up cloud storage for Ag Users
This article contains a multitude of links that point to walkthroughs of common issues and requests that users of Purdue Managed Apple products may need to perform the functions on their own machine.
This article contains links to information that users can use to set up their new computers after the inTune process has completed
This article is for faculty and staff in the College of Agriculture who want to connect their personal computer to a network computer.
Instructions on how to map a shared drive on a Purdue-managed or personal Mac
How to add a managed printer to a Windows Ag-managed computer
Instructions on how to connect a College of Agriculture Printer to a personal Macbook or iMac.
This article provides instructions on how to add a shared mailbox or shared calendar to your Outlook desktop app.
This article walks users through turning on the optional ability to connect to a Local (LAN) Network while on the Cisco VPN. This option will allow users at home to be connected to the VPN and still access/print to their home printers.
This article will help users with creating a backup file for their Bookmarks
How to find the computer name and IP address on managed Windows and Mac computers.
This Knowledge Base will take users through fixing the Meetings tab in Zoom Workplace not populating
This article takes you through the steps to go through to get a new printer added to the network.
This article will take you through the steps to setup your default browser on a Windows 11 computer
This article takes users through setting a default Ag Printer on their Windows computer
Steps for an end user to set up a new Windows laptop or desktop from unboxing to first login.
Instructions for users on how to uninstall the non-supported version of Zoom that some users had installed prior to Zoom Workplace existance.
This article will take users through the steps of accessing Software Center and using it to install new software.
This article contains information about network drives that are available to users in the College of Agriculture.
This Knowledge Base will take you through the steps for adding an Agriculture Managed Printer to an Agriculture Managed Windows PC that is located within the county extension offices.
The Purdue IT Service Desk strives to provide exceptional support for all your technical needs related to work devices and systems. However, it dos not have the resources to repair personal laptops, computers, or other hardware resources.
Article provides guidance on securely downloading information using Chrome, Edge and Firefox browsers.
How to install and use the Mobility Print app on your personal computer. This will allow you to print while on campus.
Instructions for adding or removing a printer using PaperCut's Print Deploy tool.
Issues that are caused by the web browser (Google Chrome, Firefox, Safari, Microsoft Edge, etc.) can sometimes be solved by clearing cookies and cached site data.
This article requests that personal routers not be used within the residence halls on campus.
PAL-Gadgets and PNW-Media are wireless options available for faculty and staff to use for devices that cannot authenticate through PAL 3.0 or Eduroam.
This guide explains how to connect a scanner to the Hospital Information System (HIS) for scanning and inputting forms and other documents.
This article is for faculty and staff of the College of Science who wish to connect to a managed printer from their unmanaged Mac.
This article is for faculty and staff of the College of Science who wish to connect to a managed printer from their windows computer.
This guide provides step-by-step instructions for installing the Remote Hospital Information System (Remote HIS) on both Windows and Mac computers.
How to find my MAC Address for my Laptop or Desktop PC
This article provides steps to find your MAC (Media Access Control) address from an Apple Macintosh with an operating system of X.
Occasionally you may be asked to provide the MAC address of your gaming device to facilitate troubleshooting. These are some steps to obtain the MAC address for some example devices.
A “HTTP Error 400” response while connecting to a website may be due to multiple reasons. Here are the most common methods to fix the error that any user can try.
The equipment that is purchased from the Purdue IT website is purchased directly from the manufacturer or distributor. The vendors also provide a warranty on the equipment. For this reason, the company from which you purchased your hardware should be contacted for issues you may be experiencing.
Wolfram Mathematica is available to faculty, staff, and active students for academic teaching and learning or academic, non-commercial research use only.
A delegate can receive and respond to email messages and meeting requests and responses on your behalf.
How to download and install Maple from Community Hub
Instructions on how to install programs and updates from Software Center.
How to install Read and Write Version 12 for Windows.
Instructions for installing SPSS Standard from Community Hub.
This describes how to recover bookmarks after a Firefox update.
Traveling internationally with IT devices involves compliance with U.S. export control laws and destination country regulations.
Adobe now requires all users to sign in to Creative Cloud software.
This article provides steps for troubleshooting connection issues in the residence halls if you are using a Windows machine.
Adobe offers an online migration tool allowing graduating Purdue students to transfer their Adobe files and libraries.
New SAS license SID files are available each year upon Purdue's renewal of the software agreement with SAS inc. and will arrive on Purdue's Community Hub Storefront in December or January of each year.
Purdue University has a Site License for Mathworks MATLAB that covers University and personally owned computers of faculty, staff, and students on the West Lafayette, Fort Wayne, and Northwest campuses.
JMP Student Edition is free for faculty, staff, and students for academic use through JMP.
Internal article (visible only to technicians with TDNext access): Explains how to add users to calendars using Exchange Admin Center for Exchange administrators.
Instructions for downloading and installing SAS from CommunityHub
These instructions will guide you step-by-step through opening a shared mailbox in your web browser, using the Outlook Web App.
Instructions on how to private print to a HP Multifunction Printer.
This article is for faculty and staff of the College of Science who wish order IT equipment.
The Department of Statistics provides statistical software and design consulting services for the University community.
Instructions for renewing Nvivo License
To add a printer on a Purdue-manged Apple computer, do so via the PaperCut app that is installed.
Detailed instructions on how to access network drives remotely for Windows.
An explanation on how to access network resources when you are off-campus.
A step-by-step process on how to connect the networking drives on a Mac.
The document outlines the device policy for student housing, which specifies some allowed and not allowed devices, and provides a guide to connect certain devices to the internet. The document also encourages the users to contact the help desk if they have any questions or doubts about the policy.
Eligible Purdue University Fort Wayne employees can install Adobe Creative Cloud on university devices by accessing it through the Software Center, following on-screen installation prompts, and logging in with an Enterprise ID using their “@purdue.edu” email. Authentication with a Purdue Career account and Boiler Key is required, and the license allows use on up to two devices simultaneously.
An explanation on how to install Adobe Creative Cloud as a faculty or staff member at Purdue University Fort Wayne (PFW).
This guide provides a step-by-step process for setting up a printer on a computer, such as a Mac.
An explanation on how to fix a printing error for a Mac computer.
There are sometimes problems with the audio in Adobe Presenter. Nonetheless, there are solutions to fix this issue.
Provides instructions for iOS mobile users to set up their Outlook email using the Microsoft Outlook app.
Black and white laser printers are available in all open student labs, teaching labs, and student housing labs. Color printers can be found in KT 217, Neff 113, and on the first floor of the Library. Students have a $50 printing allotment per semester, with charges of $0.05 per side for black and white pages and $0.25 per side for color pages. There is no charge for printing the cover or separator page, and any unused funds can be rolled over to the next semester.
The document provides a list of requirements that need to be met to install a newly purchased printer.
This article describes how the user can run the PFW Microsoft Account Migration Support Tool and for what purpose.
All of the software availability that faculty and staff members can use.
To maintain security and performance, Purdue IT-managed Windows laptops receive automatic monthly updates. These updates are installed silently, but may require a system reboot to complete. If a reboot is required, users have 7 days to reboot their laptop before it's automatically rebooted. Notifications are received during the 7 day window to remind users of the pending reboot.
Purdue IT offers Device as a Service, a self-service process to order Windows and Apple computer hardware and accessories for individual users.
Purdue IT now allows users to request a temporary exemption from automatic reboots on Windows OS devices (desktops/laptops) due to app installs or Microsoft updates. Devices can be excluded for 14 consecutive days (via two 7 day requests). A third consecutive week requires manual review by Purdue IT. Purdue IT may still reboot systems to fix critical vulnerabilities, depending on justification provided in the Reboot Exception request.
Microsoft Office 365 is now available for students, faculty, and staff at Purdue University.
Guidelines offered here provide a basic outline for the technology required of students on a modern campus.
ArcGIS is a complete system for designing and managing solutions through the application of geographic knowledge.
All Purdue students, faculty, and staff automatically receive network storage space, referred to as a career account home directory, with 25 GB of storage.
How to install a Smart Card Reader on a Purdue IT supported computer.
Self-serve printer service that allows Aspire (University Residence's) the ability to print wirelessly from anywhere and from any personal device.
This policy outlines the responsible use of the Purdue University Residential Network.
This article describes the possible causes of reduced bandwidth speeds in the residence halls.
There are many software programs available to Purdue students and staff.
Products on Community Hub are only visible to those eligible to obtain the software.