Overview
The Purdue login system utilizes 2-Factor Authentication protections to validate log ins and access. The first factor is your career account username (alias) and career account password. This is commonly referred to as Purdue Web SSO (Single Sign On) for web applications. The second factor is commonly the Duo Universal Prompt on your smartphone and provides several methods to verify your identity.
Details
The Purdue Login Screen
When visiting a Purdue Web SSO-protected application such as mypurdue.purdue.edu or purdue.brightspace.com, you will encounter the Purdue login screen.
You will need to enter your career account username and password then click on “Log in”.
If you are having trouble logging in, click on “Need help?”. There are options available for activating your account, resetting your password by answering challenge questions, and resetting your password if you know your current password. BoilerBot may be accessed from here, and should be able to assist you with reseting your password if you have access to your @purdue.edu email, or it can provide a bypass code for the Duo Universal Prompt. Finally, it has links to each campus’s IT support website.
The Duo Universal Prompt
After successfully entering your career account username and password on the Purdue login screen, you will come to the Duo Universal Prompt. If this is your first time logging in, you will be prompted to set up Duo. This is explained in further detail below under “Setting Up Duo”.
If you have already set up Duo, you will see a prompt to verify your identity (example image available below) and verify your log in by typing the provided 3-digit code on your phone. The method displayed will default to whatever you last used to verify.
Other verification methods are available, depending on what you have set up by clicking on “Other options” (example image below). The options available are explained in further detail, below, under “Duo Verification Methods”.
If you are having difficulty completing verification, you can click on “other options”, then click on “Bypass Code”. A bypass code can be obtained by going to boilerbot.purdue.edu and following the prompts. Service Desk contact information can be found by clicking on “Need help?” at the bottom of the duo prompt.
After completing verification, you will be redirected to the website you are attempting to access.
On your first login to a Purdue Web SSO-protected application, you will be prompted to set up Duo. Please follow the on-screen prompts. More information on the available verification methods is provided below, under “Duo Verification Methods”.
To set up Duo on your mobile device:
Download Duo Mobile on your Apple or Android Device
If you require any additional assistance, please call your campus’s IT Service Desk. Contact information is available by clicking on “Need help?” at the bottom of the Duo prompt.
A list of available verification methods and a description of their use is available below.
Managing Duo Devices
You can manage your devices at the Duo Universal Prompt by clicking on “Other Options”, then click on “Manage devices”. You will be required to complete verification in order to manage your devices.
If you are already signed in and are having difficulty accessing the Duo Universal Prompt, simply navigate to a Purdue Web SSO-protected application (such as mypurdue.purdue.edu or purdue.brightspace.com) on a web browser you have not signed in with yet, or through a “private” or “incognito” tab on the web browser you’re currently using. Please refer to your web browser’s support for more information. Alternatively, you can sign out of any application you’re signed into.
In the device management portal you can add a new device or click on “I have a new phone” on a device you’ve replaced.
Troubleshooting Tips
If any of the troubleshooting tips below do not resolve your issue then please contact your campus’s Purdue IT Service Desk. Contacting information is available by clicking on “Need help?” at the bottom of the Duo Universal Prompt or Purdue login screen.
I’m not receiving push notifications: First verify that your device has a good internet connection (WiFi, mobile data, etc). Next, make sure you have the Duo Mobile app open and try logging in again.
I forgot my password: Go to boilerbot.purdue.edu and follow the prompts to reset you career account password.
I have a new device/lost my previous device: Please follow the instructions found here: How to set up a new phone for the Duo Mobile app.
I need a bypass code: Go to boilerbot.purdue.edu and follow the prompts to receive a bypass code.
My Duo Mobile Passcode isn’t working: Tap on “Refresh passcode” and enter the new passcode. Each passcode is valid for approximately 30 seconds. If you are still having issues, make sure your device’s time and date settings are properly set. Refer to your device manufacturer’s support for more information.
My PIN,push password is no longer working: As of 05/18/2024 using the PIN,push password format has been discontinued. Please use your career account password to sign in.
My Password,push password is no longer working but Duo is awaiting a response: if you have multiple devices added to your account, please use Password,push# where # is the order in which you added your devices (so enter: your Career Account password, the word push, and the number of the device you are authenticating on). For example. Password,push2 or Password,push3.
How do I stop unwanted Duo notifications?
Still need help? Click the 'Purdue IT Request' button to start a ticket.