Overview
This article provides steps for troubleshooting connection issues in the residence halls if you are using a Windows machine.
Instructions
If you lose your ResNet connection, follow these steps to restore it.
- Ensure that your computer is set to DHCP and then restart it.
- If your IPv4 address begins with 128.211.xxx.xxx:
- Check for spyware, using a removal program such as Spybot Search & Destroy or Ad-Aware.
- Turn off any firewalls that are installed on your computer (other than the Windows Firewall).
- Scan your computer for viruses.
- Release and Renew your IP address.
- If problems persist, please contact the ResNet Help Desk.
- If your IPv4 address begins with 169.xxx.xxx.xxx or 000.000.000.000:
- Release and Renew your IP address. Instructions can be found here.
- Turn off any firewalls other than the Windows Firewall.
- Scan your computer for viruses, spyware, and ad-aware.
- If problems persist, please contact the ResNet Help Desk.
- If your IPv4 address begins with 192.xxx.xxx.xxx or another number:
- Enable DHCP.
- Release and Renew your IP address.
- If problems persist, please contact the ResNet Help Desk.
- If you receive the error 'Media Disconnected':
- Check that your connection has not been disable for a virus or bandwidth ticket. You can do this by checking your email or logging into http://my.resnet.purdue.edu.
- Check that the Ethernet cable between your computer and the wall is plugged in. The cable may have come unseated, so you may need to remove and replace the cable.
- Use another Ethernet cable.
- If problems persist, please contact the ResNet Help Desk.
- If the IPCONFIG information for your Ethernet port is not shown:
- Check that your 'Network Interface Card' is enabled.
- If you are using a laptop, tablet, or a machine with a wireless network card, make sure that the wireless card is disabled.
- If problems persist, please contact the ResNet Help Desk.
Still need help? Click the 'Purdue IT Request' button to start a ticket.