How do I solve ResNet connection problems in Windows?

Overview

This article provides steps for troubleshooting connection issues in the residence halls if you are using a Windows machine.

Instructions

If you lose your ResNet connection, follow these steps to restore it.

1. Ensure that your computer is set to DHCP and then restart it.
    
2. If your IPv4 address begins with 128.211.xxx.xxx:
    
   • Check for spyware, using a removal program such as Spybot Search & Destroy or Ad-Aware.
   • Turn off any firewalls that are installed on your computer (other than the Windows Firewall).
   • Scan your computer for viruses.
   • Release and Renew your IP address. 
   • If problems persist, please contact the ResNet Help Desk.
      
3. If your IPv4 address begins with 169.xxx.xxx.xxx or 000.000.000.000:
    
   • Release and Renew your IP address. Instructions can be found here.
   • Turn off any firewalls other than the Windows Firewall.
   • Scan your computer for viruses, spyware, and ad-aware.
   • If problems persist, please contact the ResNet Help Desk.
      
4. If your IPv4 address begins with 192.xxx.xxx.xxx or another number:
    
   • Enable DHCP. 
   • Release and Renew your IP address.
   • If problems persist, please contact the ResNet Help Desk.
      
5. If you receive the error 'Media Disconnected':
    
   • Check that your connection has not been disable for a virus or bandwidth ticket. You can do this by checking your email or logging into http://my.resnet.purdue.edu.
   • Check that the Ethernet cable between your computer and the wall is plugged in. The cable may have come unseated, so you may need to remove and replace the cable.
   • Use another Ethernet cable.
   • If problems persist, please contact the ResNet Help Desk.
      
6. If the IPCONFIG information for your Ethernet port is not shown:
    
   • Check that your 'Network Interface Card' is enabled.
   • If you are using a laptop, tablet, or a machine with a wireless network card, make sure that the wireless card is disabled.
   • If problems persist, please contact the ResNet Help Desk.

Still need help?  Click the 'Purdue IT Request' button to start a ticket.