Purdue Fort Wayne- Microsoft Teams Overview

Overview

An explanation on how to add and access a shared mailbox in Outlook. 

Instructions

To add and access a shared mailbox in Outlook, follow these steps based on your version:

1. New Outlook (Windows):
   • After your admin adds you as a member of the shared mailbox, close and restart new Outlook.
   • The shared mailbox should automatically display in your Folder pane.
   • If not, manually add it by selecting Mail from the navigation pane, right-clicking your account name, and choosing Add shared folder or mailbox. Type the mailbox name (e.g., info@contoso.com).
   • Find the shared mailbox under the Shared with me folder in the folder pane.
2. Classic Outlook (Windows):
   • Open Outlook and go to File > Add Account.
   • Enter the email address of the shared mailbox and select Connect.
   • When prompted to sign in, use your email address (not the shared mailbox address).
3. Outlook on the web:
   • Follow the steps for New Outlook above.
4. Outlook for Mac:
   • If you have Full Access permission to the shared mailbox, add it with your own credentials.

Remember that your IT admin must add you as a member before you can start using the shared mailbox.

Still need help?  Click the 'Purdue IT Request' button to start a ticket.