How to Report Issues with Library Databases and Online Journals


Article provides guidance for reporting issues accessing or using one of Purdue Libraries 800 library databases.



If you are having trouble accessing or using one of the nearly 800 library databases (e.g., Academic Search Complete, Business Source Complete, JSTOR, ScienceDirect, Web of Science) or 100,000 online journals (e.g., Nature, Science, Cell, PNAS, The Lancet), please report the issue to the Purdue Libraries Discovery Support Team. We can help you troubleshoot the problem and get back to your research as soon as possible.


How to Report an Issue

To report an issue with a library database or online journal, please visit the Purdue Libraries Discovery Support Page. On this page, please provide the following information:

  • Your name and contact information
  • The database or online journal that you are having trouble with
  • A specific description of the problem
  • Any error messages that you are receiving
  • Your browser and operating system
  • Whether you are on campus or off campus

If you are having trouble accessing a specific article, please provide the citation for the article. This will help us to troubleshoot the problem more quickly.

Once you have submitted the report, a discovery support representative will review it and contact you to assist you with resolving the issue.

Additional Information

Here are some additional tips for reporting issues with library databases and online journals:

  • Before reporting an issue with a specific database or online journal, try accessing it using a different browser, internet connection, or incognito/private mode on your browser. These steps may resolve the issue on their own.
  • Be as specific as possible when describing the problem. The more information you can provide, the better we will be able to help you.
  • If you are receiving an error message, please include the full text of the error message in your report.

Regional Campus Library Support

The information in this article is specifically for Purdue West Lafayette faculty, staff, and students. If you're a student or faculty member at Purdue Northwest, Purdue Fort Wayne or Purdue Global, please visit the following links for assistance with library resources:

If you have any questions or need assistance reporting an issue with a database or online journal, please contact the Purdue Libraries Digital Reference team at:

Still need help?  Click the 'Purdue IT Request' button to start a ticket.



Article ID: 547
Tue 11/14/23 1:34 PM
Tue 11/14/23 3:14 PM

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When you are sure what else to do, submit a general request or report an issue.
Submit a General Support request using the "Purdue IT Request" button to the right. The Purdue IT Service Desk will examine, follow-up and route as needed.