General Support

Overview

When you are sure what else to do, submit a general request or report a general issue.

How to Request this Service

Submit a General Support request using the "Purdue IT Request" button to the right. The Purdue IT Service Desk will examine, follow-up and route as needed.

How to Report an Issue

Report an  issue, using "Report an Issue" button to the right to notify support staff. The Purdue IT Service Desk will examine, follow-up and route as needed.

 

 
Purdue IT Request Report an Issue

Related Articles (4)

How do I clear Cookies and Cached Site Data?
Issues that are caused by the web browser (Google Chrome, Firefox, Safari, Microsoft Edge, etc.) can sometimes be solved by clearing cookies and cached site data.
How do I fix a http error 400 bad request error?
A “HTTP Error 400” response while connecting to a website may be due to multiple reasons. Here are the most common methods to fix the error that any user can try.
How to Report Issues with Library Databases and Online Journals
Article provides guidance for reporting issues accessing or using one of Purdue Libraries 800 library databases.
Why do I get a 'Gone message' when accessing some sections of myPurdue with FireFox?
This may happen when a person is trying to access the pages and they are on a network that is behind a corporate firewall. Try accessing myPurdue from a different network.

Additionally, you might receive this error when you try to access some areas of myPurdue when your Firefox browser is set to block sending the 'Referer' HTTP Header. Firefox may have an add-on installed that blocks the Referer header, or the about:config configuration panel may have been changed.

Details

Service ID: 57
Created
Thu 4/6/23 11:43 AM
Modified
Wed 3/6/24 8:35 AM

Service Offerings (2)

General Support Request
Submit a General Support request using the "Purdue IT Request" button to the right. The Purdue IT Service Desk will examine, follow-up and route as needed.
Report an Issue
Report a General Support issue, using "Report an Issue" button to the right to notify support staff. The Purdue IT Service Desk will examine, follow-up and route as needed.