Introduction
The Purdue IT Service Desk strives to provide exceptional support for all your technical needs related to work devices and systems. However, it dos not have the resources to repair personal laptops, computers, or other hardware resources.
Policy on personal hardware repairs
The Purdue IT Service Desk is committed to helping faculty, staff and students with your professional IT needs, but is not equipped to handle the repair or maintenance of personal laptops or other hardware devices.
For faculty/staff who need a repair of their Purdue provided hardware, please contact the appropriate business or department IT staff.
Alternative Solutions
While Purdue IT cannot directly assist with personal laptops, you can explore the following alternatives:
Students in need of a computer for academic work can access campus computer labs; for more information, see Where can I find information about Purdue IT computer labs?.
Loaner laptops, chargers or other services
Purdue IT in West Lafayette does not have laptops or other hardware devices (such as chargers or peripherals) available as a loan to students, staff or faculty in the event their personal device is unavailable. Faculty and staff in need of an alternative work device should contact their business or departmental IT group for accommodation.
Purdue IT at Purdue Northwest and Purdue Fort Wayne does not provide device loans, but both campuses library system have device loans available for students. Learn more here:
Still need help? Click the 'Purdue IT Request' button to start a ticket.