The most common issue when dealing with wifi is a sign in failure. This is especially true if a user has recently reset their password, as the wireless network has likely cached their old sign-in credentials on their device. To resolve this, the old network will need to be "forgotten" in the wireless settings. On a MacOS device this is labelled as "dismiss" and may need to be done a few times to ensure it takes.
Another issue involves the wireless controller not being set as the default wireless device. This will likely result in no wifi connection at all (even attwifi won't show up). Some programs can install separate systems that take control of your wifi and can prevent connection. A common example was actually a part of the Community hub package for Cisco AnyConnect if you simply said yes to all of the programs it requested you installed.
This can also happen if your wireless controller goes into sleep mode and does not 'wake up' when you get back to your computer.
To check/resolve:
1. Go to 'Start' and then 'Run', and in the box that pops up type 'services.msc'.
2. In the window that pops up, scroll down towards the bottom and look for Wireless Zero Configuration. Right-click on this and go to 'Properties'.
3. Under the 'General' tab, make sure that the 'Startup type' is listed as 'Automatic'. This will make sure that this service starts every time Windows does. Under the 'Service status' field, if the service has already started, you will need to stop it and restart it again. If it is not started, click 'Start'.
4. Save your changes and exit.
You should now see the 'Wireless Networks' tab under the 'Windows wireless configuration' utility and should be able to create the necessary connection to the PAL3.0 network.
Troubleshooting
If the tab does not pop up under the 'Wireless Networks tab', close that menu and re-open it.
Other Related Articles:
How to connect to Wi-Fi at Purdue West Lafayette
How do I configure Wi-Fi on my device using SecureW2?
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