How to view your tickets in the TDX Portal


The Purdue IT Service Portal allows users to view tickets they have submitted, or been included on, inside the Team Dynamix portal. 


Follow the instructions below: 

1. Go to (or click the home tab above) and log in with your Purdue Career Account username and password (using two-factor authentication). 

2. Click on the "View Your Requests/Issues" link. 

Purdue IT Service Portal homepage; arrow pointing to link for "View Your Requests/Issues"

3. Use the search interface to search for your tickets. 

A. Note: If you are logged in, the default search will be to search for your tickets. Under "Status Class", options include "Select All", "New", "In Process", "Completed", "Cancelled", and "On Hold." This search can help you narrow down your search if you are looking for, closed tickets, in-process tickets, etc.

4. Your search results will appear below the search box. Click on a ticket title to see the ticket details. 

Still need help?  Click the 'Purdue IT Request' button to start a ticket.

Purdue IT Request Print Article


Article ID: 500
Mon 9/11/23 1:03 PM
Mon 9/11/23 1:11 PM

Related Services / Offerings (2)

Service management is a discipline aimed at providing quality services that the University will value and use.
Service Management Request