Service Management

Overview

Service management is a discipline aimed at providing quality services that the University will value and use.

How to Request this Service

  • Submit your request using the "Purdue IT Request" button to the right for requests about tools for service management.
    • Request a new technician be added to TeamDynamix
    • Request a technician be removed from TeamDynamix

Report an Issue to notify support staff if a tool or process is not working as expected.

 
Request KB Candidate access to the Purdue IT knowledge base Notify ITSMO that a KB Article has been submitted for approval/publication Purdue IT Request

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 If you feel that you are experiencing an unscheduled interruption of service, please contact the Purdue IT Service Desk by phone at (765) 494-4000.  If you are calling after normal business hours, you may press "0" at the prompt and your call will be routed to the Operations Center.
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Service Offerings (3)

KB Contributor permissions request form
Users should submit this form after completing the steps outlined in the article "Internal Purdue IT: Knowledge Base instructions for users seeking KB Contributor/Team Lead access"
Knowledge Base Article submitted for approval and publication
This form is for Purdue IT users who have access to create articles in the Purdue IT knowledge base, but not approve or publish those articles. Users can use it to notify ITSMO that an article has been submitted for their review.
Service Management Request
Service Management Request