Service Management

Article provides checklist for ensuring articles meet content standard in the Purdue IT Knowledge Base

In TDX, assignment groups will be more closely aligned with organizational structure.

Instructions for viewing the status of your service requests or other reported issues to Purdue IT.

This article provides step by step instructions for linking different tickets together in the TeamDynamix TDNext interface.

Large, unscheduled IT interruptions are displayed on the Purdue IT homepage, it.purdue.edu.  Please check there to see if we already have an unplanned IT  interruption.

 If you feel that you are experiencing an unscheduled interruption of service, please contact the Purdue IT Service Desk by phone at (765) 494-4000.  If you are calling after normal business hours, you may press "0" at the prompt and your call will be routed to the Operations Center.

This article is intended to assist technicians using the Purdue IT Tickets app in TeamDynamix understand the purpose and use of the Service, Service Offering, Product, Service Action, and Purdue IT Service fields. We've aligned our use of terminology with ITIL to the best of our ability, adjusting for the design of TeamDynamix.

This article is designed to help Purdue IT to understand how to manage the Change processes in TDX and provides video to help users navigate the new workflow.

This article shows you how to create a desktop in TDX that shows you a list of articles owned by your group that are due for review or are set to be reviewed in the next 30 days.

This is a guide for technicians on how to update, assign, or comment on multiple tickets at the same time in TDX.

Tickets that must be migrated to TeamDynamix manually will need to be recreated in TeamDynamix and then updated in FootPrints to notify the customer and resolve the ticket without sending a resolution notification.

The following is a guide for technicians updating tickets in TDX.

The Purdue IT Service Portal allows users to view tickets they have submitted, or been included on, inside the Team Dynamix portal.

This article is designed to help Purdue IT technicians respond to and record Incident and Service Requests using the TDX platform.

The following article contains links to an FAQ and KB articles relevant to the move from FootPrints to TexamDynamix.