IT Service Management

The IT Service Management Office, a part of Purdue IT's End User Experience area, helps Purdue University meet its strategic goals through aligning IT with business needs, based on the ITIL® framework. We focus on defining and implementing standard processes for IT services, with an emphasis on continual improvement for IT providers, faculty, staff, and students.

Categories (2)

Purdue IT Knowledge Base

Information for Purdue IT Technicians and others with access to add and/or edit articles inside the knowledge base.
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TeamDynamix

TeamDynamix (or TDX) is a tool designed specifically for higher education to help institutions manage their projects,
services, assets, and more and is administered by Purdue IT's Service Management Office.
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Articles (4)

How can I see the status of my Purdue IT service request?

Instructions for viewing the status of your service requests or other reported issues to Purdue IT.

How do I report an unscheduled IT interruption?

Large, unscheduled IT interruptions are displayed on the Purdue IT homepage, it.purdue.edu.  Please check there to see if we already have an unplanned IT  interruption.

 If you feel that you are experiencing an unscheduled interruption of service, please contact the Purdue IT Service Desk by phone at (765) 494-4000.  If you are calling after normal business hours, you may press "0" at the prompt and your call will be routed to the Operations Center.

Updating one.purdue portal services

o update services on the one.prudue.edu portal page, you must have access to the one.purdue asset application in TDNext.

What is Ivy chat bot?

The Ivy.ai chat bot can be found in the righthand corner on Purdue IT supported web pages.