The IT Service Management Office, a part of Purdue IT's End User Experience area, helps Purdue University meet its strategic goals through aligning IT with business needs, based on the ITIL® framework. We focus on defining and implementing standard processes for IT services, with an emphasis on continual improvement for IT providers, faculty, staff, and students.
Instructions for viewing the status of your service requests or other reported issues to Purdue IT.
This is a guide for technicians on how to update their profile in TDX and what fields they can change.
This article provides step by step instructions for linking different tickets together in the TeamDynamix TDNext interface.
Large, unscheduled IT interruptions are displayed on the Purdue IT homepage, it.purdue.edu. Please check there to see if we already have an unplanned IT interruption.
If you feel that you are experiencing an unscheduled interruption of service, please contact the Purdue IT Service Desk by phone at (765) 494-4000. If you are calling after normal business hours, you may press "0" at the prompt and your call will be routed to the Operations Center.
In TDX, assignment groups will be more closely aligned with organizational structure.
This article is designed to help Purdue IT to understand how to manage the Change processes in TDX and provides video to help users navigate the new workflow.
The following is a guide for technicians updating tickets in TDX.
The Purdue IT Service Portal allows users to view tickets they have submitted, or been included on, inside the Team Dynamix portal.
This article is designed to help Purdue IT technicians respond to and record Incident and Service Requests using the TDX platform.
This knowledge base article is designed to guide Purdue IT workers on the best practices for using ticket tasks effectively.
Purdue IT sends out customer service surveys to gather feedback from our clients and improve our services.
The TeamDynamix email service allows files to be attached to work items via the email service.
There are lots of groups defined in TeamDynamix (TDX). Knowing what technicians are in which group; who the manager is; and what type of work they do can prove valuable when routing, escalating, or coordinating with the right resources. This articles describes how a typical technician can use the TDX "People" app to view group details and members.
Service Level Agreements (SLAs) are critical components in the IT service management framework, providing clear expectations for service delivery time lines.
A guide for best practices for providing customer-focused ticket management in the TDX portal.
The objective of Change Enablement is to enable calculated and deliberate changes that have clear and transparent risk, impact, benefit and communication .
The Ivy.ai chat bot can be found in the righthand corner on Purdue IT supported web pages.