Overview
The Ivy.ai chat bot uses a language learning model and Artificial Intelligence to answer user questions, drawing responses from the information that it has access to - primarily partner websites and documents.
At Purdue, instances of the chat bot can be found on pages associated with Purdue IT, University Residences, Human Resources and the Bursar's office.
Details
The Ivy chat bot does have the ablity to support live agent communication. This feature is enabled on the Purdue IT chat bot and agents from its Service Desk are typically available from 9 a.m to 5 p.m., Monday through Friday, although availability can vary.
The Ivy.ai chat bot can also be customized to address specific needs. For instance, a link to the bot pre-loaded with common printer questions has been created and is being advertised via QR codes at print stations to help address customer needs. Users within Purdue IT can request the creation of similar links by submitting a request to the Purdue IT Service Management team (itservicemanagement@purdue.edu).
Still need help? Click the 'Purdue IT Request' button to start a ticket.