Knowledge Base: Search the Knowledge Base

All technicians can view all Knowledge Base articles regardless of an article's status or ownership.

Searching the Knowledge Base

1. Sign in to TDX and select Client Portal.
   • If you are already signed into TDX, click the Applications menu and select Client Portal. 
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2. Click Knowledge Base in the menu bar. 
    
3. Click Search in the menu bar. The Search page appears with multiple search options. Note: By default, the Status filter is set to Approved.
    
4. Choose your search option(s).
   • Search: Enter your search terms.
   • Status: Use the drop down menu to search by status (default is Approved). You can use the checkboxes to search by one or more statuses.
   • Category: Start typing or use the Lookup Category option.  
     1. Select the Include Subcategories checkbox if you want to include articles intended for a specific audience in your search results.
   • Owner: Start typing a person's name or a Group name. You can also use the Lookup Owner option if need be. The Assignment Look up window opens with options for filtering results.
     3. Type your search term.
        • You can leave all the filter options as is to search for Groups.
     4. Press Enter or click the Search button. The list filters in place.
   • Review Date: Enter From and/or To dates.
   • Published, Unpublished,or Both (default) radio button options.
     • Select Published to limit your search to articles published to the service.purdue.edu website
   • Public, Not Public,or Both (default) radio button options. Public means the article is viewable in the Client Portal with no login.
     • Leave this option as Both.
     • Created Date: Enter From and/or To dates.
        
5. Click Search. A list of articles meeting your search criteria appears below the Search options.
   Note: Search results are limited to 300.
    
6. Click the link to the article.

Using Other Knowledge Base Menu Bar Options

You can narrow down your search for an article using the filters on the menu bar.

• My Articles - a list of any articles you own with options for modifying the search. Note: this list does not contain articles owned by your Group(s).
• My Favorites - all articles you have marked as a Favorite
• Articles Pending Review (editors only) - a list of all articles that have been submitted for approval with options for modifying the search. Articles whose Next Review date has arrived do NOT appear in this list.  
• Feedback - search options for viewing feedback that defaults to a list of articles you own (if any) filtered to show only those that have unaddressed feedback. You have several options for modifying the list criteria.
  • Article
  • Left By
  • Owner
  • Helpful, Not Helpful, Both
  • Addressed, Not Addressed, Both
• Archived Articles - the Search options interface with a default status of Archived listing all articles that have been archived.