 Purdue IT Knowledge Base

Article provides checklist for ensuring articles meet content standard in the Purdue IT Knowledge Base

This article shows you how to create a desktop in TDX that shows you a list of articles owned by your group that are due for review or are set to be reviewed in the next 30 days.

Instructions for reviewing and editing Knowledge Base articles.

The lifecycle of a Knowledge Base article begins with a Not Submitted article and progresses through when an article is archived. You can see where an article is in the lifecycle by referring to its Status.

How to add a link to a knowledge base article

This is a quick overview to orient you to TDX knowledge terms.

You can embed a video from Kaltura or YouTube into a knowledge base article to help your audience better understand the instructions in the article.

Overview matrix of Knowledge Base expectations based on role

Anyone with a technician role in TDX can leave Feedback on an article and can see all the Feedback left on any article. Feedback helps us keep our Knowledge Base up to date and relevant. Give feedback when content is unclear, incorrect, or could use improvement.

This article provides instructions on how to add images to TDX Knowledge Base articles.

This article is for Purdue IT technicians who have access to create articles in the Knowledge Base.

Instructions for creating an anchor text in an article for linking to other text in the article.

All Purdue IT employees who have access to the Team Dynamics portal also have access to the Purdue IT knowledge base depending on their level of training and involvement.

It is the responsibility of every Purdue IT support professional to contribute to our knowledge ecosystem. Effective contribution requires collaboration, both within your team and with others. The level of your contribution depends on your role.

In TDX, individuals identified as “Team Leads” for knowledge base access have additional permissions and responsibilities for submitting knowledge. This article intends to provide an overview of various aspects of the role.

Before creating a new knowledge article, it is important to search for existing resources.

All technicians can view all Knowledge Base articles regardless of an article's status or ownership. Article provides an overview of searching options.

Overview of how and when to add knowledge from other sources to the Knowledge Base

The matrix in this article shows the visibility for all consumers of the Purdue IT Knowledge Base.

For users who have knowledge base access, TDNext offers the option of creating a knowledge base article from the content of a ticket. This is helpful for capturing both the context of how the request was made or the issue was reported, and with saving the writer time by not having to type the information in two places.