Overview
Effective May 20, 2024, Purdue Information Technology will implement changes to how email is delivered.
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New students and employees will no longer need to turn on their mailbox to receive important emails from campus departments.
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This primarily impacts existing users who have previously had their purdue.edu email automatically delivered to a non-Purdue email address.
Instructions:
Before May 20
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Make sure you have the Microsoft Authenticator app set up.*
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Visit the Change Mailbox page at https://www.purdue.edu/apps/account/ChangeMailbox and select the option for “Purdue Office 365 Email.” If you do not see an option for the mailbox, manual intervention is needed - please call us at 765-494-4000 and ask for assistance with setting up your mailbox.
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Wait 15 minutes for your mailbox to be created.
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Log into Microsoft 365 and click the Outlook icon to view your mailbox.
Email Forwarding: Users who wish to set up email forwarding can follow the instructions for Outlook Web App. However, it is not best practice. If you are going to forward it is recommended to “Keep a copy of forwarded messages”. Utilizing the Microsoft 365 mailbox reduces potential delivery issues and provides greater security when users are inadvertently emailed restricted data. Purdue IT cautions against automatic email forwarding.
After May 20+
- Log into the Microsoft365 email system at: https://outlook.office.com
- Check to make sure you don’t have any emails there that didn’t get forwarded during the transition
- Forward anything that you need to maintain continuity of your communications. Remember, forwarding email is inherently problematic; we recommend that you do not forward email in bulk as a default.
What if I don’t do anything?
Your M365 mailbox will be turned on and any current forwarding you have will be set up for you, although there may be disruptions in service. To avoid disruption, we recommend you turn your M365 mailbox on using the instructions provided.
Still need help? Click the 'Purdue IT Request' button to start a ticket.