Overview
All Purdue IT employees who have access to the Team Dynamics portal also have access to the Purdue IT knowledge base.
- All Purdue IT technicians have the ability to view articles regardless of status (except those that are marked internal to a specific TDNext team or group); they should be aware that Internal articles, and articles in a "Submitted" or "Not Submitted" status are not visible in the public knowledge base and can not be shared with non-Purdue IT users.
- Any Purdue IT technician can request "KB Candidate" access by completing a short Success Factors course that explains the goals of the Knowledge Base. This allows them to begin creating articles and submitting them to their team lead for approval and eventual publication in the knowledge base.
- KB Contributor status gives the user the ability to edit their team's articles, create and review articles, approve their own and their team member's articles, and publish internal articles. They can approve articles for publication in the Purdue IT knowledge base. To request this level of access, uses should complete the course for KB Candidates and then complete the steps found in this article: Internal Purdue IT: Knowledge Base instructions for users seeking KB Contributor/Team Lead access which is intended to walk users through creating a KB article to Purdue IT's standards.
- KB Publishers have all of the access listed above, but also the ability to publish to the public knowledge base. This permission is granted after the user, in a KB Contributor role, has approved 10 articles for publication to the public knowledge base.
Details
| Permission |
Purdue IT Technician |
KB Candidate |
KB Contributor |
KB Publisher |
Notes: |
| Add Articles |
No |
Yes |
Yes |
Yes |
|
| Address Feedback |
No |
No |
Yes |
Yes |
|
| Always Edit Feedback |
No |
No |
Yes |
Yes |
|
| Delete Article Feedback |
No |
No |
No |
No |
To delete feedback, submit ticket to ITSMO |
| Delete Articles |
No |
No |
No |
No |
Published articles should be initially archived; if an article needs deleted, contact ITSMO |
| Edit Archived Articles |
No |
No |
Yes |
Yes |
|
| Edit Owned Articles |
No |
Yes |
Yes |
Yes |
|
| Modify Article Templates |
No |
No |
No |
No |
To request a new template, contact ITSMO |
| Modify Categories |
No |
No |
No |
No |
To request a new category or sub-category, contact ITSMO |
| Modify Shortcuts |
No |
No |
No |
No |
|
| Publish Internal Articles (for Purdue IT all, or group-specific) |
No |
No |
Yes |
Yes |
|
| Publish Public Articles to Knowledge Base |
No |
No |
No |
Yes |
Groups without a member with Publisher access can approve articles, which will be published by ITSMO |
| Review and Approve Drafts (drafts in already submitted articles) |
No |
No |
Yes |
Yes |
|
| Review Articles (newly submitted articles) |
No |
No |
Yes |
Yes |
|
| View all articles |
No |
No |
No |
No |
Articles that are only viewable by a specific group can only be seen by those group members, regardless of status |
| View articles regardless of status |
Yes |
Yes |
Yes |
Yes |
|
| View knowledge base |
Yes |
Yes |
Yes |
Yes |
|
Still need help? Click the 'Purdue IT Request' button to start a ticket.